In ServiceNow people are able to create a new SNOW case in the open stata

[Hanook]

In ServiceNow people are able to create a new SNOW case in the open state which means that no response SLA will apply.
All cases should follow the new state regardless of how or where they are created.

[Maik Skoddow · Accepted solution]

Hi @Hanook 

no idea what you are talking about. Do you mean https://www.snowsoftware.com/ ?

Maik

[Maik Skoddow · Accepted solution]

Hi @Hanook 

no idea what you are talking about. Do you mean https://www.snowsoftware.com/ ?

Maik

[AndersBGS · Accepted solution]

Hi @Hanook ,

Please ellaborate some further on your requirement and your issue - best with screenshots. And please don't refer ServiceNow as SNOW if that is the case. SNOW is something very much different. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders