Knowledge Base Available Offline on Mobile?
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05-09-2019 02:22 PM
My field workers need access to knowledge base articles outside cell range. Is there any way using existing products to cache knowledge base articles or will I have to develop a custom application to do that?
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Field Service Management
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05-09-2019 09:22 PM
ServiceNow Mobile App in Madrid release supports ITSM, CSM and HR related tickets in offline mode. I dont think a problem in extending the same for knowledge articles as well.
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05-13-2019 01:12 PM
Does offline mode actually sync data or just queue new data?
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05-13-2019 10:43 PM
Hi Jared,
Below links would assist you
Note: Please mark reply as correct / helpful if it has answered your original question so that people with same question can get benefit out of this.
