Knowledge Base Available Offline on Mobile?

Jared4
Kilo Contributor

My field workers need access to knowledge base articles outside cell range. Is there any way using existing products to cache knowledge base articles or will I have to develop a custom application to do that?

3 REPLIES 3

Deepak Ingale1
Mega Sage

ServiceNow Mobile App in Madrid release supports ITSM, CSM and HR related tickets in offline mode. I dont think a problem in extending the same for knowledge articles as well.

 

https://docs.servicenow.com/bundle/madrid-mobile/page/administer/tablet-mobile-ui/task/configure-off...

Does offline mode actually sync data or just queue new data?

Hi Jared,

Below links would assist you

 

https://docs.servicenow.com/bundle/madrid-mobile/page/administer/tablet-mobile-ui/concept/offline-en...

https://docs.servicenow.com/bundle/london-customer-service-management/page/product/field-service-man...

 

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