Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Need to populate field values of the tabe to the Process Automation Questions

sreeshsurendran
Tera Guru

‎02-07-2024 07:56 AM - edited ‎02-07-2024 07:57 AM

Hi all,

 

The requirement is to populate the incidents' field values to the Process Automation Questions asked as below screenshot.

 

sreeshsurendran_0-1707321238106.png

 

So, here I need to populate the Assignment group's EMAIL to the Email Address question (should be made read only) and the Configuration Item name to Circuit ID (should be made editable).

 

I've used a decision tree to run the Process Automation and is done via the Playbook for incident task.

 

 

Thanks & Regards,

Sreesh Surendran

ServiceNow Developer - CSM & Integrations.

 

0 Helpfuls
  • 382 Views
0 REPLIES 0