Need use cases on CSM

[shaik_irfan]

Hi,

We are going to implement CSM in our organization. Can anyone please help me with some use cases if you have any.

[Varsha Jadhav1]

Hi Irfan

go through below link:

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/form_administration/re...

[Harsh Vardhan]

adding one url here, kindly have a look. 

https://www.servicenow.com/products/customer-service-management.html