"Show More"/Description for cases only showing for contact
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-02-2024 11:19 AM
Hello!
We would like to make it so that portal users can see the description of cases in the ticket view where they are not the contact. They can view the other cases just fine, but for some reason, they do not have the "show more" button which expands the description.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-07-2024 04:19 AM
Hello there,
could you please provide more details, screenshots, widget modification (if any), etc.?
Regards, Ivan
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-03-2025 07:43 AM
Hello, came across this thread while investigating the same issue. Can users with snc_external still not access the case description from "show more"?