Remove CHAT button from custom service portal

Ray Vance
Tera Contributor

Hey folks, I am a newbie with portals in ServiceNow. I created a portal and in my Test instance, it is displaying the menu the way I want it (see 1st pic)

RayVance_0-1700027353855.png

However, I moved the site and everything looks good, except I cannot find where to remove the CHAT button (which is disabled and does not do anything)

RayVance_1-1700027425786.png

Where do I disable this? The virtual agent is disabled, I cannot find in the Header menu where this is set.

 

Any ideas?

 

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