sla notification

[Deepanshi1]

i want to trigger notofication when sla has breached and when sla has breached 50%

[ersureshbe · Accepted solution]

Hi, 

Pls, refer below link to understand your requirements and beyond your expectation as well.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0689050

[Deepanshi1 · Accepted solution]

i configured it according to the requirement. It will notify the agent when sla has reached 50% and 100%. then now how can i check it if it has been triggered or not. if agent have been notified or not.

[Aniket Chavan · Accepted solution]

Hello @Deepanshi1 ,

For the testing purpose you can reduce the SLA duration to 10 seconds or something and test the notification and once you're satisfied with the output revert the conditions to original.

[ersureshbe · Accepted solution]

Hi, 

Pls, refer below link to understand your requirements and beyond your expectation as well.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0689050

[Deepanshi1 · Accepted solution]

i configured it according to the requirement. It will notify the agent when sla has reached 50% and 100%. then now how can i check it if it has been triggered or not. if agent have been notified or not.

[ersureshbe · Accepted solution]

Hi, I request you to create a P1 ticket and monitor the 'sys_email_list' table you will see the milestone notification entry in the table and confirm the working conditions.

[Aniket Chavan · Accepted solution]

Hello @Deepanshi1 ,

For the testing purpose you can reduce the SLA duration to 10 seconds or something and test the notification and once you're satisfied with the output revert the conditions to original.

[Deepanshi1]

hi can i trigger notification for sla via flow designer for 50% and 100%