The instance is offline.

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WANG HONG BAO
Tera Expert

‎02-25-2024 06:08 PM

The instance is offline. Please check again in a few minutes. I am unable to start my developer instance kindly help me on this issue Thank you in advance

#Personal Developer Instance #Upgrades and Patches #User Interface (UI) 

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Allen Andreas
Administrator
Administrator

‎02-25-2024 06:23 PM

Hello,

Is this a new developer instance or have you had it for awhile? If for awhile, then ServiceNow reclaimed PDIs that were in an old data center as they have moved everything to a different infrastructure. This means that your instance is essentially gone and you'll need to release and obtain a new one which will give you one within the correct infrastructure.

 

Duplicate post of yours as well: https://www.servicenow.com/community/developer-forum/the-instance-is-offline/td-p/2839389 


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

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Allen Andreas
Administrator
Administrator

‎02-25-2024 06:23 PM

Hello,

Is this a new developer instance or have you had it for awhile? If for awhile, then ServiceNow reclaimed PDIs that were in an old data center as they have moved everything to a different infrastructure. This means that your instance is essentially gone and you'll need to release and obtain a new one which will give you one within the correct infrastructure.

 

Duplicate post of yours as well: https://www.servicenow.com/community/developer-forum/the-instance-is-offline/td-p/2839389 


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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