Watchers for multiple accounts
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04-25-2024 02:43 AM
This is an access control question:
Is it possible to make contacts 'watchers' for cases raised under different accounts (not the account they are associated to)- so they are only able to view cases either under their account or cases they are added to the watchlist for, across different accounts?
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Customer Service Management
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04-25-2024 03:06 AM
Hi @Alice_W1 ,
I belive the ACL or Query business rule can help you attain your requirement. You may have to share some screenshort or more detailed info to provide your accurate solutions...
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