When a case is created it is in new state in dev and test, but in prod it's in open

[Hanook]

Hi All,

Whenever a new case is created, the State is In new in the dev and test instance.

whereas in prod the status is in open.

Can you tell me why it is changing in the prod environment?

[AndersBGS]

Hi @Hanook ,

Have you verified that the choice options is aligned across the different instances? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders