When case created how state come as new, open etc

Hanook
Tera Contributor

when an incident/case is created why it will be in the new,open state is there any script, workflow running background let me know how to navigate and modify it please let me know if you have any updates

1 REPLY 1

PaulSylo
Tera Sage
Tera Sage

Hello @Hanook 

 

 

Looks like a duplicate query, pls close this .

Regards,
PaulSylo

Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !