When case created how state come as new, open etc
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‎01-23-2024 07:03 AM
when an incident/case is created why it will be in the new,open state is there any script, workflow running background let me know how to navigate and modify it please let me know if you have any updates
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‎01-23-2024 08:12 PM
Hello @Hanook
Looks like a duplicate query, pls close this .
Regards,
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !