Why two incoming smtp's cannot be used at the same time?

Tdennis
Tera Contributor

Currently in our production instance, we have several email accounts that need to be active. According to the ServiceNow community, only one incoming email account can be active at a time. Why so? Why can't two or more email account be active at a time? This is a high priority as we are ready to pull the trigger on allowing our end users to submit work orders. This is for FSM/CSM Workspace

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