Without completing the Problem RCA Task the state should not go to 'Fix in progress' from RCA. How to achieve this functionality ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-18-2022 07:19 AM
Without the Problem RCA task closed the Problem state should not go to 'fix in progress' from RCA. How to achieve this functionality ?
- Labels:
-
Customer Service Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-20-2022 04:05 PM
Hi, looking quickly at an OOB PDI, I do not see any auto creation of a problem_task for Root Cause Analysis from a Problem. Can you clarify the existing integration\automation between the 2 task types?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-20-2022 08:56 PM
Hi Tony, I have implemented flow design for that functionality
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-30-2024 07:37 AM
Hi @Balakrishna_ABK , can you share the solution for this ?
