Without completing the Problem RCA Task the state should not go to 'Fix in progress' from RCA. How to achieve this functionality ?

Balakrishna_ABK
Tera Guru

Without the Problem RCA task closed the Problem state should not go to 'fix in progress' from RCA. How to achieve this functionality ?

3 REPLIES 3

Tony Chatfield1
Kilo Patron

Hi, looking quickly at an OOB PDI, I do not see any auto creation of a problem_task for Root Cause Analysis from a Problem. Can you clarify the existing integration\automation between the 2 task types?

Hi Tony, I have implemented flow design for that functionality 

Souvik Dutta
Tera Contributor

Hi @Balakrishna_ABK  , can you share the solution for this ?