Does anyone know if ServiceNow integrates with Microsoft Verified ID. Trying to find a solution for verification process when end users call into the desk to verify who they are. Looking to use a tool that is already available with E5 license that might integrate with ServiceNow. Welcome any and all suggestions. ... View more

Hi everyone, I’m looking for some guidance and best practices around using Scrum / Agile in ServiceNow. Our team is trying to better understand how others are managing things like: Stories, Defects, and Enhancements Sprint planning and backlog grooming Tracking work by assignment group / agile team Dashboards and reporting for sprint progress Using Scrum boards effectively Best way to handle operational/support work alongside sprint work Would love to hear how others are using it in real-world environments and any lessons learned or recommendations you’d be willing to share. Thanks in advance! — Ali ... View more

Hello North Texas SNUG community,    We are still seeking customer presentations for our SNUG on April 9th. Please reach out to julianne.sackett@servicenow.com if you are interested in presenting your story.      ... View more

We're pleased to share that the next North Texas User Group meeting will take place on Thursday, April 9th at Koch Industries Plano office.   ServiceNow experts and users are invited to connect and talk about the latest ServiceNow updates, best practices, and network with other IT professionals.   We also want to thank our sponsor, RapDev!   There will be an optional hands-on lab before the main meeting. Stay tuned—an invitation and registration details will be sent soon. ... View more

Hello SNUG Members!   I am excited to invite you to register for Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more