Hello!  I was wondering where I can find info may on presenting a topic, registering, or being chosen to speak for the August 17th-18th Dallas AI Summit at the Irving Convention Center?  Please let me know!  ... View more

ServiceNow AI Summit Dallas is happening August 18, 2026 at the Irving Convention Center. Registration is now open — and it's free.  You don't need another AI demo. You need AI that actually works inside your business. See how the AI Control Tower brings your agents, models, governance, and workflows into one place — so you can stop managing chaos and start managing outcomes.  Here's what's in store:  AI Control Tower keynote + customer panel – Hear how real companies are rethinking operations with AI at the center, with success stories and strategies you can use the very next day  Breakout sessions – Make your data AI-ready, reimagine CRM, and put autonomous workflows to work across IT, HR, security, and operations  Exchange Roundtables – Get your biggest questions answered through expert-led, peer-to-peer discussions with the ServiceNow community    Want to go deeper? Join us for Learning Labs on August 17 — full-day, hands-on workshops led by ServiceNow experts. Spots are limited, so don't wait.  Come ready to learn. Leave ready to act.  Click here to register   ... View more

Does anyone know if ServiceNow integrates with Microsoft Verified ID. Trying to find a solution for verification process when end users call into the desk to verify who they are. Looking to use a tool that is already available with E5 license that might integrate with ServiceNow. Welcome any and all suggestions. ... View more

Hi everyone, I’m looking for some guidance and best practices around using Scrum / Agile in ServiceNow. Our team is trying to better understand how others are managing things like: Stories, Defects, and Enhancements Sprint planning and backlog grooming Tracking work by assignment group / agile team Dashboards and reporting for sprint progress Using Scrum boards effectively Best way to handle operational/support work alongside sprint work Would love to hear how others are using it in real-world environments and any lessons learned or recommendations you’d be willing to share. Thanks in advance! — Ali ... View more

Hello North Texas SNUG community,    We are still seeking customer presentations for our SNUG on April 9th. Please reach out to julianne.sackett@servicenow.com if you are interested in presenting your story.      ... View more