When user clicks on Review button on change form, attachment should be mandatory.

Hi Team , There is a requirement ,  where if user  clicks on Review button on the change form , it should through an alert that '  Please attach proof of change completion ' . And after adding the attachment it should move to Review state. If the Tic...

Extend Quote

Hi team!I'm new to Servicenow and I want to extend Quote table (sn_quote_mgmt_core_quote) with a new Choice field quote_line_grouping in scope of my application. The problem is that there's no access to Quote table from my application. Cross scoped a...

Help with creating custom Root UI / App Shell (left nav + header) for Portal experience

Hi all, I’m trying to build a custom frame (Root UI / App Shell) for a Portal‑style experience in UI Builder and I’m stuck with a blank screen. What I want A custom “root shell” page that provides: A left vertical navigation bar (my own menu items...

ServiceNow AI & Agentic AI Kickoff | Where and How to Start

How to post comments as system instead of current user in scoped application

Hello Team, I am trying to post comments via script in scoped application but in the activity stream it is showing as Logged in User i wanted to show it as system i cant use setJournalEntry() method in scoped application script How to achieve this

hide the Discuss and Follow buttons on the Change Request form when state is Closed.

When the change state changes to Closed, both the Follow and Discuss buttons should be hidden from the change form. These actions should not be available once the change is closed.Thank you.

Cross-scope error when using @mention in Work Notes/Comments on scoped Task-extended tables.

Hi all, We are facing a cross-scope access error when using @mention in Work Notes or Additional Comments on tables that are created in a custom application scope (EITG) and extend from the Task table (Global scope). Error message:Access to API 'setW...

ServiceNow Yokohama CSA Delta Exam

Hi,  Can some one post link for CAD-Delta for Yokohoma Release exam ? Is it available ?

Can filter conditions from a report be changed directly on a Dashbord?

Hello there.I have generated a bunch of reports, and a Dashboard to present the reports.Most of the reports are generated with the Filter condition "Created", specified with "On" "This year".Is there a way to change the conditions directly on the das...

Incorrect License count : IT Service Management Standard

Hello All, I am novice to Subscription Management, Any help on this would be appreciated.We have "30" purchases license for "IT Service Management Standard" and we allocated 27 out of 30 to users. When I see it on Subscription management it looks lik...

Client script not working as intended for Customer Contact

Hi everyone,I’m encountering an issue with a Catalog Client Script that runs on a portal form. The script is the following:function onChange(control, oldValue, newValue, isLoading) {if (isLoading) {return;}var wl_array = g_form.getValue('watch_list')...

UI Builder: "Primary button clicked" handler doesn't update record

Hey guys! I have a problem with updating the state of a record from a specific table in our instance. It should be dynamic, since there are various cards (in a "Carousel"), so there are various cards which have their own buttons.  Here comes a screen...

Email Template does not handle long text and long URL

I have a template that has journal field and when either long text without spaces or a lengthy URL is added it messes up the formatting and goes outside the formatted template. How can I fix this?

Do we have any OOTB functionality to achieve this or we need to make custom solutions for attachment

Hi all,We have been working for a global website where anyone can come and make tickets and attach any attachment so we have some concerns about attachment api from SN. like we have given simple restapi for attachment table but when infosec(security ...