AI Search on Self Service/Backend

[Juan Felipe Car]

Hello, like the title says, I need to know for my company if there is a way to use AI Search on the backend, on the main filter, the search bar, or even related search for like incidents for example, attached pitures of what I mean, I would really appreciate your help. 

[Dan O Connor · Accepted solution]

I don't believe these can be structured for AI Search, however Configurable Workspaces (like Service Operations Workspace) use AI Search.

I also believe our Next Gen UI utilises AI Search 

[Juan Felipe Car]

I have a follow up question, we have the Agent workspace, can we use AI search on it? or it is only possible on Configurable Workspaces?

[Cau Thoong1]

If we're talking about the Global Search, AI search for next experience is designed exactly for that experience.