Business Capability Search in Employee Center

dd31
Tera Guru

I am configuring AI Search in Employee Center using relationship data from cmdb_rel_ci.

 

We have relationships between:

 

Business Capabilities

Business Applications

Example:

 

Business Capability: "Customer Onboarding"

Related Business Applications:

ServiceNow

Salesforce

DocuSign

These relationships are stored in cmdb_rel_ci.

 

Expected Search Experience

When a user searches for a Business Capability such as "Customer Onboarding" in Employee Center:

 

The Business Capability should be searchable.

All related Business Applications should be discoverable through the search result.

The search should match on the Business Capability name.

Search results should display the associated Business Applications.

 

Question

 

What AI Search Field Settings and mapping should be configured on cmdb_rel_ci?

 

 

0 REPLIES 0