Help in creating the report for Open to resolved and MTTR Report

Sanand222
Tera Contributor

‎04-03-2024 02:34 AM

Hi All, 

 

Please help me to create the report called "Open to resolved" time.  

I dont have admin rights and performance analystics rights. Help me to create with the filters or conditions, how to do that, screenshot or step by step process will be highly appreciated. 

 

Thank you in advance

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Mark Manders
Mega Patron

‎04-03-2024 05:54 AM

You can report on the metrics table for this, assuming the metrics are in place. To be sure: get some one with proper access to help you with this, if you can't access the metrics either. That's the only way to do it with normal reporting and then you can just get the correct metrics and filter on them as you want.

Or get the role for PA and use that one.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-03-2024 05:57 AM

Hi @Sanand222 

 

You Can Generate MTTR BY Create a duration metric for the Opened to Resolved time. Then you'll be able to report on time to resolution.

 

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