Hello SNUG Members!   We are excited to start planning the next Grand Rapids SNUG! In order to make our event a success, we will be looking for customers who want to present and share their story. SNUG presentations are typically 30-minutes in length - the perfect amount of time to share your best practice or share/demo an innovation!    In addition to a need for speakers, we are also looking for a host. If you have a great space that can hold our community, please reach out. ServiceNow will cover any costs, as well as coordinate the logistics with your facility.   I have attached SNUG Customer Participation Guide which provides detailed information about various ways customers can participate in the SNUG! It also includes best practices for presenting at a SNUG event.   Lastly, I know we have partners roaming these community pages, so if you are interested in being our SNUG Sponsor, please submit your inquiry in the partner portal.   I would love to host our event in October, and planning takes time, so please reach out with any interests as soon as possible. If you have specific topics of interest that you'd like to have delivered as part of the agenda, please feel free to share that with me as well. You can reach out to me by replying to this article or email me at hannah.hawley@servicenow.com.   Thank you, Hannah ... View more

We are in the process of planning the next SNUG meeting in Grand Rapids in Q4 and are looking for a ServiceNow partner to sponsor! All Specialist, Premier, Elite and Build partners are eligible to sponsor SNUG events.   Here are some of the benefits of sponsoring the SNUG: 30 minutes at the SNUG meeting to present a customer case study or use case Display area at the registration check-in area to share branded materials or giveaways and to welcome SNUG members Logo on email invitations and community Exclusive partner representation at the event   Don’t miss out! Apply to sponsor on the Partner Portal – Marketing > Events > SNUG Events ... View more

Hello GR SNUG, I'm curious if anyone has implemented (or is planning to implement) the somewhat new Manufacturing Commercial Operations (MCO) product? We're starting to use it and I'd be interested to see what other use cases are out there. ... View more

Hey everyone,    My name is Joseph Laudon; I moved to Belding, Michigan, in September and am new to the SNUG! Are there any planned meetups for this year? I would love to meet fellow ServiceNow Pros in the area!    If anyone wants to grab a coffee or meet up for lunch or dinner, please message me here or on LinkedIn.    https://www.linkedin.com/in/josephlaudon/ ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more