Hello SNUG Members!   I am excited to invite you to attend Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

Reminder: Upcoming SNUG on March 19th!     Hello SNUG Members!    It’s not too late to register for the upcoming SNUG on March 19th at Acrisure's Satellite Office. Here are the details:    AGENDA (subject to change):  9:30 AM – 10:00 AM | Workshop Registration 10:00 AM - 12:00 PM | Pre-SNUG Workshop 12:00 PM - 1:00 PM | SNUG Registration & Lunch  1:00 PM - 1:15 PM | Welcome & Opening Remarks  1:15 PM - 1:45 PM | ServiceNow Presentation - The AI Control Tower: Your Blueprint for Business Reinvention 1:45 PM - 2:15 PM | Customer Presentation 2:15 PM -2:30 PM | Break 2:30 PM - 3:00 PM | Sponsor Presentation - GlideFast 3:00 PM - 3:30 PM | Customer Presentation 3:30 PM | Event Concludes   Parking: Validated parking will be provided for attendees, up to $24, in the Cherry Commerce Ramp and Weston Commerce Ramp. Please ask for a validation ticket at event check in.   Security Instructions: Keycard is required to enter the building, so there will be some representatives from Acrisure to let you in and guide up to the SNUG room.      We hope to see you there!  ... View more

Hello SNUG Members!    We're excited to be hosting the in-person Grand Rapids SNUG Meeting, on March 19th at Acrisure, 70 Ionia Ave SW, Grand Rapids, MI.      We continue to refine the agenda as we get closer to the event date and would like to spotlight as many customers as possible, so if you are interested in participating, please reply to this post so we discuss your participation at the event.  To learn more about ways to participate, you can view the SNUG Participation Guide.       Enhancing and accelerating your success with ServiceNow is the focus of SNUG events. Space may be limited, so please register today to reserve your spot!    Agenda (subject to change):  9:30 AM – 10:00 AM | Workshop Registration 10:00 AM - 12:00 PM | Pre-SNUG Workshop - Topic TBD 12:00 PM - 1:00 PM | SNUG Registration & Lunch 1:00 PM - 1:15 PM | Welcome & Opening Remarks 1:15 PM - 1:45 PM | ServiceNow Presentation - The AI Control Tower: Your Blueprint for Business Reinvention 1:45 PM - 2:15 PM | Customer Presentation - TBC (Volunteers Needed!) 2:15 PM -2:30 PM | Break 2:30 PM - 3:00 PM | Sponsor Presentation - GlideFast 3:00 PM - 3:30 PM | Customer Presentation - TBC (Volunteers Needed!) 3:30 PM | Event Concludes   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings are designed with input from the community help you on your journey.         You will have the opportunity to network with your peers during breaks and lunch.     Register now as space may be limited.     We look forward to seeing you there!  ... View more

Is there going to be a 2025 SNUG for Grand Rapids?  I know there was an ask to solidify a location.  ... View more