Anyone uploaded/ imported GRC Issues from excel template into ServiceNow

[ANKITA_CHARAYA]

I want to upload issues related to security to ServiceNow GRC issue management module , any suggestions regarding this activity , i have prepared an excel template

Need to understand how we can take care of planned start date , end date, confirmed date fields on Issue form(sn_grc_issue) , due date data i have but some of the issues have due date is in the past , so how to import that one as SLA will not be attached for due date in past

#integrated risk management

[Community Alums]

Hi @ANKITA_CHARAYA ,

As I understand , you are importing the issues manually and it's not coming from any third party integrations.

So, the planned start date , end date, confirmed date, Due date you will have to manually fill in.

Also, when it comes down to SLA's , you need to tweak the SLA conditions such that it meets your requirements specially when you have a Due date based SLA.

[ANKITA_CHARAYA]

Hi @Community Alums , Thanks for your response.

Yes we have exported the security issues data from JIRA and mapped fields to import it in ServiceNow manually via the import set , we don't have planned start date , end date and confirmed date data from the source and only have due date information , and i see confirmed date , plan start and end date these fields are populated automatically when states is changed to analyze/ respond ,and if the due date is in past , SLA is not attached based on that its taking planned start date i think , so how to handle that scenario , as we can't keep those fields blank as we dnt have data in it but still its populating by current date or something by itself

[Community Alums]

Hi @ANKITA_CHARAYA ,

Does your Issues always gets created via JIRA or some manual issues also created by your on your platform?

And what about Indicators failure issues?

[Community Alums]

Hi @ANKITA_CHARAYA ,