Process inbound emails for locked out vendor contacts
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-29-2024 09:07 AM
Hi,
We have users with vendor_contact roles i.e. vendor contacts. Usually after few days of inactivitiy from vendors, we are locking the vendor accounts. However, when we receive emails from them, the emails won't be processed as the field "locked out " is true on their user accounts.
We would like to process inbound emails for such accounts, however, we want to keep the other functionalities same. We are exploring options around, instead of lock out, remove vendor_contact and add snc_external.
Any other suggestions?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-29-2024 12:05 PM
Hi, a simple fix could be to reset the accounts password (to something long and random) and update the User ID (user_name) field so that it is no longer possible for the user to login, you could simplify this via a custom true\false field and an underpinning BR to update changes to the user_name and also set the new PW.