Trouble Integrating ServiceNow with Microsoft Teams

abhipraydj24
Tera Contributor

We're currently facing an issue while integrating ServiceNow with MS Teams to create risk events using the Now Virtual Agent. We keep encountering the error message: "Your Microsoft Teams tenant associated with is currently registered with instance."

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We tried to troubleshoot by enabling the property "sn_va_teams.enable_va_override" system property to override it, but unfortunately, we're still encountering the same error.

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The error message we're receiving now is: "Bad Request (400). A Bad Request (400) error has occurred. Please check that your instance is running and refresh."

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We're feeling a bit lost on what steps to take next. Has anyone else encountered a similar issue or does anyone have suggestions on how to resolve this? Any help or guidance would be greatly appreciated!

Thank you in advance!

 

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