Discover how ServiceNow brings intelligence to every corner of your business   This hands-on practitioner-led workshop introduces ServiceNow Strategic Portfolio Management (SPM) with Now Assist, showcasing the latest capabilities through a hands-on lab. Participants learn how to leverage GenAI-powered Now Assist and SPM to improve strategic planning, demand and resource management, road-mapping, financial alignment, and enterprise agile planning. Designed for portfolio, project, and strategy professionals, the lab focuses on gaining practical experience to enhance visibility, optimize investments, and drive strategic portfolio excellence. Please bring your laptops to the event.   Register today: https://rsvp.servicenow.com/hawaii-spm-feb26   Note: Space is limited and accepted on a first come, first served basis. We look forward to seeing you there! ... View more

Welcome SNUG Members! We're excited to announce our next Hawaii SNUG on February 23.   SNUG members tell us these meetings are one of the best ways to hear from and collaborate with other ServiceNow customers and get the latest updates from ServiceNow experts. Whether you are new to ServiceNow or a long-time customer, we develop the agenda to make the most of the time you spend with us at the SNUG. Want to hear about a specific topic? Visit the SNUG community page and tell us what you would like to hear about at the meeting!    Agenda: 8:00am: Registration & Breakfast 8:30am: Welcome & Introductions 8:40am: HECO Brief 8:45am: Partner Spotlight 9:00am: Playbook Lab 12:00pm: Partner Spotlight & Lunch 1:00pm: Playbook Overview & Roadmap 2:00pm SPM Demo with HMSA  3:30pm: Break 3:45pm: How to Optimize Your ServiceNow Investment Register Today! Note: Space is limited and accepted on a first come, first served basis. We look forward to seeing you there!   Whether you're exploring ServiceNow or optimizing your existing investment, this agenda is designed to maximize the value of your time with us. ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more

Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more