downloaded images do not open on their own

[Vasu20]

Images are added as attachments to an incident and once they are clicked they are only downloaded and do not open on their own.

where as word and excel files when clicked, will download and open on its own.

How can this be achieved?

Any help is appreciated.

Thanks and Reagrds,

Vasu

[Maik Skoddow]

Hi @Vasu20 

there are two system properties which control the download behavior. Please check whether they are configured in your instance. Refer to the following page for more information: https://docs.servicenow.com/csh?context=sc-rid%3Adownload-mime-types&version=master

Maik