The Now Platform® Washington DC release is live. Watch now!
‎08-11-2022 03:33 AM
As part of a business requirement we are sending a mail to the caller when an incident is opened using a flow.
In case of any issues with the flow , at present it is difficult to track as we do not have a flow context linked to the incident form.
Just like for a RITM where we can see the flow context related link OOTB , is there any OOTB configuration to achieve the same on incident form too ? or will we have to create the custom related link 'flow context' ourselves.
Can anyone help me regarding this.
Thanks in Advance!
‎08-11-2022 03:46 AM
You can go to your 'Process flow' under 'System UI' and create any kind of flow (based on conditions) for any table.
If my answer helped you in any way, please then mark it as helpful.
Mark