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Is it possible to associate a flow context to any of the task records like we have for RITM OOTB? If yes, can we know the procedure on how to achieve this.

Susmitha R
Tera Contributor

As part of a business requirement we are sending a mail to the caller when an incident is opened using a flow.
In case of any issues with the flow , at present it is difficult to track as we do not have a flow context linked to the incident form.
Just like for a RITM where we can see the flow context related link OOTB , is there any OOTB configuration to achieve the same on incident form too ? or will we have to create the custom related link 'flow context' ourselves.
Can anyone help me regarding this.
Thanks in Advance!

1 REPLY 1

Mark Manders
Mega Sage

You can go to your 'Process flow' under 'System UI' and create any kind of flow (based on conditions) for any table. 

If my answer helped you in any way, please then mark it as helpful.

Mark


If my answer helped you in any way, please then mark it as helpful or correct.

Mark