ATF 'Validate Outbound Email' and document ID

Michal_Ziemba
Tera Contributor

I made an ATF test where I submit the incident with a Record Producer and use the 'Validate Outbound Email Generated by Notification' test to see if the notification has been sent to the user. As a Source Notification I take document_id submitted from the Record Producer. Even I set the 3 minutes timeout the test is failing.

As an alternative, I used the 'Validate Outbound Email' test, filtered out its creation on or after a minute ago and wanted to check the Subject or body if it contains the incident number, but cannot use the  document_id submitted from the Record Producer from previous steps - it is greyed out. 

Have you had this test working in your environment?

BR
Michal

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Michal,

the outbound email step times out after two minutes by default. so on sys_email table the field which stores the target record's sys_is id Instance which is document ID

can you try to use one more step of open existing record and open the record with sys_id of the submitted record producer

now in the outbound email try to use the output of the Open existing record as input

Note: I am able to select the Output of Record Producer

find_real_file.png

Mark āœ… Correct if this solves your issue and also mark šŸ‘ Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

Hi Michal,

the outbound email step times out after two minutes by default. so on sys_email table the field which stores the target record's sys_is id Instance which is document ID

can you try to use one more step of open existing record and open the record with sys_id of the submitted record producer

now in the outbound email try to use the output of the Open existing record as input

Note: I am able to select the Output of Record Producer

find_real_file.png

Mark āœ… Correct if this solves your issue and also mark šŸ‘ Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Michal_Ziemba
Tera Contributor

Hi Ankur, 

I cannot use the output from the 'Open an existing record' step. 

I can see in you screenshot you used a target field. It worked for me as well. 

Thank you

Michal

Hi,

I am glad to hear your goal has been achieved.
Saying this, I will appreciate if you close this thread, as answered.
Have a great rest of the day

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Hi,

Let me know if that answered your question.

If so, please mark my response as āœ… correct & šŸ‘ helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader