- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā04-23-2020 01:14 AM
I made an ATF test where I submit the incident with a Record Producer and use the 'Validate Outbound Email Generated by Notification' test to see if the notification has been sent to the user. As a Source Notification I take document_id submitted from the Record Producer. Even I set the 3 minutes timeout the test is failing.
As an alternative, I used the 'Validate Outbound Email' test, filtered out its creation on or after a minute ago and wanted to check the Subject or body if it contains the incident number, but cannot use the document_id submitted from the Record Producer from previous steps - it is greyed out.
Have you had this test working in your environment?
BR
Michal
Solved! Go to Solution.
- Labels:
-
Incident Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā04-23-2020 02:53 AM
Hi Michal,
the outbound email step times out after two minutes by default. so on sys_email table the field which stores the target record's sys_is id Instance which is document ID
can you try to use one more step of open existing record and open the record with sys_id of the submitted record producer
now in the outbound email try to use the output of the Open existing record as input
Note: I am able to select the Output of Record Producer
Mark ā
Correct if this solves your issue and also mark š Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā04-23-2020 02:53 AM
Hi Michal,
the outbound email step times out after two minutes by default. so on sys_email table the field which stores the target record's sys_is id Instance which is document ID
can you try to use one more step of open existing record and open the record with sys_id of the submitted record producer
now in the outbound email try to use the output of the Open existing record as input
Note: I am able to select the Output of Record Producer
Mark ā
Correct if this solves your issue and also mark š Helpful if you find my response worthy based on the impact.
Thanks
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā04-23-2020 03:53 AM
Hi Ankur,
I cannot use the output from the 'Open an existing record' step.
I can see in you screenshot you used a target field. It worked for me as well.
Thank you
Michal
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā04-23-2020 03:55 AM
Hi,
I am glad to hear your goal has been achieved.
Saying this, I will appreciate if you close this thread, as answered.
Have a great rest of the day
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
ā05-03-2020 10:01 PM
Hi,
Let me know if that answered your question.
If so, please mark my response as ā correct & š helpful so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader