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Linking Knowledge Articles to CIs

Scott Ronzetti
Kilo Contributor

‎06-27-2019 06:21 AM

Looking to know if there is a way to have an attribute on a CI that could be linked to a knowledge article.   We have loaded our system architecture diagrams and runbooks into knowledge, but I would like to complete the circle and have the ability to jump right from the CI to the article.  

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akash_mehta
ServiceNow Employee

‎07-01-2019 06:13 AM

There is a Affected Products related list on the Knowledge article that you can link CI records to.  You can  then see them in a Knowledge Article related list on the CI.

If you wanted to create the field you could add a Knowledge reference to the CI as well.

 

-Akash