Linking Knowledge Articles to CIs
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06-27-2019 06:21 AM
Looking to know if there is a way to have an attribute on a CI that could be linked to a knowledge article. We have loaded our system architecture diagrams and runbooks into knowledge, but I would like to complete the circle and have the ability to jump right from the CI to the article.
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Enterprise Asset Management
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07-01-2019 06:13 AM
There is a Affected Products related list on the Knowledge article that you can link CI records to. You can then see them in a Knowledge Article related list on the CI.
If you wanted to create the field you could add a Knowledge reference to the CI as well.
-Akash