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‎05-01-2022 06:20 PM
Assuming i have SAM / HAM / Discovery / Service mapping plugins subscribed, installed and activated on my side, Can the service now tool automatically reclaim unused software and update the system with an increased license count for all the license software that were installed on that specific device (Laptop) that was retired recently.
Solved! Go to Solution.
‎05-02-2022 04:21 AM
If you are using SCCM and install and configure Client Software Distribution (CSD), the tool can do this.
Aside from that, when a CI is retired, there is a business rule that removes the related installed software from the Software Installation table in ServiceNow. However, that does not remove the software from the device, without CSD, that would have to be done outside of ServiceNow
‎05-02-2022 04:21 AM
If you are using SCCM and install and configure Client Software Distribution (CSD), the tool can do this.
Aside from that, when a CI is retired, there is a business rule that removes the related installed software from the Software Installation table in ServiceNow. However, that does not remove the software from the device, without CSD, that would have to be done outside of ServiceNow
‎05-02-2022 07:02 PM
Hi Ken, Thanks and appreciate your prompt reply. I will read more about this tool.
‎05-10-2022 11:17 AM
Create a license reclaim rule - Create a reclamation rule to import Microsoft SCCM usage data
‎11-22-2022 01:11 PM
Hey, did you try to replace disposing of parts of your laptop? you should keep away them from your working parts. You can also get an idea of how to get rid of it from disposeitwell.