Other knowledge properties

[Karolina]

Hi everyone,

I'd like to activate two knowledge properties:

- Provides replacement article for a retired article (glide.knowman.enable_article_replacement_on_retire)

- Retire the knowledge block attached to an article (glide.knowman.allow_retire_block)

According to the Product Documentation, they're in the Other Knowledge Properies section, but I don't have them in any of our instances, nor in my PDI (screenshot attached). Does anyone know how I can "expand" Knowledge Properties to get the above two?

Thanks!

[Kim27]

Hi Karolina, 

In the navigation filter, enter sys_properties.list

Then search in the Name field for the property you want. 

[mwood]

Hi Karolina,

If you don't see them in the sys_properties.list, you may need to add them (see: Add a system property).  While you're in there, you can add them to the properties page in your screenshot by adding the properies to a category (i.e. Knowledge Other).

[Karolina]

Do you know why this might be happening? 

[Vickie Runyon]

What version of ServiceNow are you on?  The Retire Replacement is a fairly new feature and maybe you are on an older version.