reproting on articles being shared

Kass3m
Tera Expert

Can we report on how many times a knowledge article has been shared by an Agent?

4 REPLIES 4

Anurag Tripathi
Mega Patron
Mega Patron

You have 3 (or more ) threads on same topic, please delete the duplicates so that you can get the help at one place

 

how many times a KA article has been shared - ServiceNow Community

Is there a way to report on which knowledge articl... - ServiceNow Community

-Anurag

chetanb
Tera Guru

Hello 

 

I dont think OOTB is possible.

 

you can create custom field and develop script or flow whenever article has been shared by agent that field value changes (like notes-article infor added by agent or in inc). and with the help of report you can pull the custom filed.

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Regards,

CB

https://www.servicenow.com/community/knowledge-managers/how-many-times-a-ka-article-has-been-shared/...

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AndersBGS
Tera Patron
Tera Patron

Hi @Kass3m ,

 

No, this is not possible OOTB, but how do you share the knowledge articles in your instance? 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/