Howdy Fellow SNUG members,   I am wondering if anyone knows someone or has set up the knowledgebase for their company that I could connect with to discuss the ins and outs. We are undertaking this and want to reach out to network to see how others have managed governance, document management, strategy and prioritization, general advice.  Would welcome connecting with Knowledge Basse world.   Thanks, Andy Newman   ... View more

Hello SNUG Members!   I am excited to invite you to register for Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

Don't miss the 2026 Las Vegas SNUG on Monday, March 16th, hosted by our customer, Clark County.  ... View more

Hello Las Vegas SNUG Members!    We're excited to be hosting the 2026 Las Vegas SNUG on Monday, March 16th, hosted by our customer, Clark County.    SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers. Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. You will have the opportunity to network with your peers during breaks, lunch, and the afternoon Happy Hour.    There will be an optional Building AI Agents Workshop prior to the SNUG at 10:00 AM PST.     A big thank you to our SNUG sponsor, GlideFast!    EVENT AGENDA (work in progress)  Pre- SNUG Workshop    9:30am – 10:00am: Workshop Registration   10:00am – 12:00pm:  *Optional Pre-SNUG Workshop - Building AI Agents, Perry Moore   SNUG    12:00pm – 12:30pm: SNUG Registration, Lunch and Networking   12:30pm – 12:40pm: Welcome and Introduction   12:40pm – 1:20pm:  ServiceNow AI Strategy, Diana Felsheim  1:20pm – 2:00pm: Sponsor/ Partner Spotlight: GlideFast     2:00pm – 2:30pm: Customer Session: Clark County    2:30pm – 3:00pm: Customer Session:  3:00 – 3:30: ServiceNow Session: Risk     3:30pm – 3:45pm: ServiceNow Session:  Use Case Ideation Session    3:45pm – 5:00pm: Happy Hour – WSKY Stadium    CALL FOR CUSTOMER SPEAKERS  We're looking for 2 customer speakers to share their ServiceNow journey!  If you're interested in presenting a 30-minute session, we'd love to hear from you. This is an excellent opportunity to:  Share your wins, lessons learned, and best practices with the community  Showcase how you're using ServiceNow to drive business value  Connect with peers facing similar challenges  Interested? Reply to this post or reach out directly to tara.sringari@servicenow.com, and we'll coordinate the details with you.    Register now to secure your space!   We look forward to seeing you there!    ... View more