Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more

Hello SNUG Members!   Reminder to register for our upcoming Memphis SNUG Meeting on Wednesday, December 10, 2025, at St. Jude Children’s Research Hospital – Peabody Place Campus.   Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space is limited, so please register today to reserve your spot!   Agenda: 10:00 AM – 10:30 AM | Workshop Registration 10:30 AM – 12:00 PM | Optional Hands-on Workshop: Put AI to work for ServiceOps with Now Assist and AI Agents 12:00 PM – 12:40 PM | SNUG Registration & Lunch 12:40 PM – 12:45 PM | Welcome & Opening Remarks 12:45 PM – 1:15 PM | AI Control Tower: Managing AI assets across your enterprise ft. ServiceNow 1:15 PM – 1:45 PM | Hardware Asset Management ft. St. Jude 1:45 PM – 2:00 PM | Break 2:00 PM – 2:30 PM | Tanium + ServiceNow: Real-Time Intelligence Meets Autonomous Action ​​ 2:30 PM – 3:00 PM | Vibe Coding on ServiceNow using Build Agent 3:00 PM – 4:30 PM | Networking Reception   The optional Pre-SNUG Workshop, “Put AI to work for ServiceOps with Now Assist and AI Agents,” will be a hands-on session showcasing the skills and use cases for ITSM, ITOM, Creator, Now Assist Skill Kit, and AI Agents. It’s a great opportunity to get hands-on experience with Generative and Agentic AI capabilities on the platform and see how AI can enhance productivity, streamline operations, and improve ServiceOps performance.   Get ready to leave energized to make work, work better!   Register now to secure your space and keep updated as the agenda grows!   We look forward to seeing you there! ... View more