Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more

Hello SNUG Members!   Reminder to register for our upcoming Memphis SNUG Meeting on Wednesday, December 10, 2025, at St. Jude Children’s Research Hospital – Peabody Place Campus.   Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space is limited, so please register today to reserve your spot!   Agenda: 10:00 AM – 10:30 AM | Workshop Registration 10:30 AM – 12:00 PM | Optional Hands-on Workshop: Put AI to work for ServiceOps with Now Assist and AI Agents 12:00 PM – 12:40 PM | SNUG Registration & Lunch 12:40 PM – 12:45 PM | Welcome & Opening Remarks 12:45 PM – 1:15 PM | AI Control Tower: Managing AI assets across your enterprise ft. ServiceNow 1:15 PM – 1:45 PM | Hardware Asset Management ft. St. Jude 1:45 PM – 2:00 PM | Break 2:00 PM – 2:30 PM | Tanium + ServiceNow: Real-Time Intelligence Meets Autonomous Action ​​ 2:30 PM – 3:00 PM | Vibe Coding on ServiceNow using Build Agent 3:00 PM – 4:30 PM | Networking Reception   The optional Pre-SNUG Workshop, “Put AI to work for ServiceOps with Now Assist and AI Agents,” will be a hands-on session showcasing the skills and use cases for ITSM, ITOM, Creator, Now Assist Skill Kit, and AI Agents. It’s a great opportunity to get hands-on experience with Generative and Agentic AI capabilities on the platform and see how AI can enhance productivity, streamline operations, and improve ServiceOps performance.   Get ready to leave energized to make work, work better!   Register now to secure your space and keep updated as the agenda grows!   We look forward to seeing you there! ... View more

Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hello SNUG Members!   We're excited to be hosting the in-person Memphis SNUG Meeting on Wednesday, December 10, 2025, at St. Jude Children’s Research Hospital – Peabody Place Campus.   Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space is limited, so please register today to reserve your spot!   Agenda (subject to change): 10:00 AM – 10:30 AM | Workshop Registration 10:30 AM – 12:00 PM | Optional Hands-on Workshop: Put AI to work for ServiceOps with Now Assist and AI Agents 12:00 PM – 12:40 PM | SNUG Registration & Lunch 12:40 PM – 12:45 PM | Welcome & Opening Remarks 12:45 PM – 1:15 PM | AI Control Tower: Managing AI assets across your enterprise ft. ServiceNow 1:15 PM – 1:45 PM | Hardware Asset Management ft. St. Jude 1:45 PM – 2:00 PM | Break 2:00 PM – 2:30 PM | Tanium Sponsor Session 2:30 PM – 3:00 PM | Customer Session 3:00 PM – 4:30 PM | Networking Reception   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers. Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.   The optional Pre-SNUG Workshop, “Put AI to work for ServiceOps with Now Assist and AI Agents,” will be a hands-on session showcasing the skills and use cases for ITSM, ITOM, Creator, Now Assist Skill Kit, and AI Agents. It’s a great opportunity to get hands-on experience with Generative and Agentic AI capabilities on the platform and see how AI can enhance productivity, streamline operations, and improve ServiceOps performance.   Get ready to leave energized to make work, work better!   Register now to secure your space and keep updated as the agenda grows!   We look forward to seeing you there! ... View more