Attachment upload when sending comments on tasks

bekfro
Kilo Sage

I am wondering what is required when adding comments within the VA chat to also upload the attachment added to the comments. 

 

Here's the example, when you are checking the status of your ticket VA asks if you would like to add comments.  The end user says yes and then enters a comment and attachment.  The comments are added but the attachment is not. 

 

bekfro_2-1712239651740.png

 

 

 

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