Unbale to view KB in nowmobile search

priceless
Tera Expert

Hi Team

am getting error when am opening any KB in nowmobile from global search. We have enabled Ai serach and once you sear anything and then click articles - It shows articles but unable to open articles. from admin login also its throwing error as : You dont have sufficient previlages to access this kb articles

 

Please suggest me on this.

 

2 REPLIES 2

Sohail Khilji
Kilo Patron
Kilo Patron

@priceless,

 

In order to resolve the issue, consider adding the knowledge base record in the knowledge base related list under the respective portal page.

 

or

 

it seems like your missing a Role on your account check if necessary role realted to knowledge managent and portal page specific.

 

 


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