Forum Posts
Playbook Component In Workspace Stuck at "Loading" after Record Generation
I've added the Playbook component to a workspace and I'm having difficulty getting it to execute the playbook. After linking a record generator to the Playbook component I'm experiencing an issue where the playbook component will not move on from the...
Best practice on updating a scoped application system properties
Hello experts,With the Knowledge V3 Homepage deprecation, the essential steps for an upgrade customer is to just set the property sn_km_portal.glide.knowman.serviceportal.enable_redirect to true to redirect to Knowledge Manaagement Service Portal. B...
Editing records from list view in SOW
Hi,Is it possible to edit records fron list view in SOW? Thanks,Sahar
Declarative Actions
I know how to create one. It is MANDATORY important to create a "new" declarative action from the right place.This article helped. Specially this paragraphWhat I miss and found nowhere though really:What is the structure of the event mapping?How can ...
How do you move items out of the Related records tab to their own tab.
Hi, We would like the items under the Related records tab to have their own tabs going across instead of being beneath the Related records tab. So it would look like: Details Catalog Tasks Approvers Group Approvals instead of I can't seem to...
MFA failed login logs
Hi all, We are implementing MFA using Microsoft Authenticator /Email on the ServiceNow SAAS for our organisation. Are the Security events logged some where for failed login/ successful/unsuccessful verification of MFA ? Thanks,SG
Search and List view configuration
Trying to design a search for a case management platform.Requirement is - user can search of one of the 9 unique identifier fields. If result if found then the result list view should display the identifier field used in search - in one of the identi...
Resolved! How to enable next experience for the Mobile agent App
Hi, We have a mobile agent app and we're interested in transitioning to the next experience. However, we're unsure about the process since what works for the platform may not necessarily apply to the mobile app. Is there anyone who has already made ...
Create Process flow in UI Builder
I am creating new application in UI Builder where whenever i click on an Incident, it should show which state its currently as process flow like below. I am unable to find which container to use and how to pull the data.
Resolved! can we hide Page Tab on configurable workspace?
Hii have created a custom configurable workspace intend to make it availavle for itil users and change managers i have created two tabs on workspace and components inside iti am trying to make change tab visible for only users with role/group belong ...
Issue with UI layout and Column header in SOW
Hi All,I have an issue with SOW. Whenever I paste a link on the browser and load it, the UI is bit messy and column headers are missing. But when I click the refresh button, column headers will be visible and layout will be ok.Does anyone have simila...
create a stacked bar chart in UI Builder
Hi there, I am trying to add a stacked bar chart to a workspace via UI Builder. I currently have a bar chart in there by Case count by 'Assigned to' but am looking to expand that so that it shows cases by state by assigned to. so in the bar would ...
How to redirect logged in user with custom role to CSM/FSM Configurable Workspace?
I want to redirect the logged in user with custom role to CSM/FSM Configurable Workspace. How to achieve this?
open a UXF page from playbook action buttons
Hello there,I am trying to add a new playbook action to open a new UXF page. I am also trying to do the same from a Form Decoration action as well.I already watched the following video. By far the best information available on the topic.https://www.y...
