North Texas SNUG

How are teams managing Scrum effectively in ServiceNow?

Hi everyone,I’m looking for some guidance and best practices around using Scrum / Agile in ServiceNow.Our team is trying to better understand how others are managing things like:Stories, Defects, and EnhancementsSprint planning and backlog groomingTr...

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Call for speakers! North Texas SNUG | April 9th | Koch Industries in Plano, TX

Hello North Texas SNUG community, We are still seeking customer presentations for our SNUG on April 9th. Please reach out to julianne.sackett@servicenow.com if you are interested in presenting your story.

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Save the Date: North Texas User Group | April 9th at Koch Industries in Plano

We're pleased to share that the next North Texas User Group meeting will take place on Thursday, April 9th at Koch Industries Plano office. ServiceNow experts and users are invited to connect and talk about the latest ServiceNow updates, best pract...

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Register today for Knowledge 2026 to access Agenda Builder April 7th!

Hello SNUG Members! I am excited to invite you to register for Knowledge 2026! If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th. If attending, please visit me at the Expo in the commun...

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Important Knowledge 2026 update!

Hello SNUG Members! We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Con...

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Join Us! Register now to attend the North Texas SNUG | Koch Industries Plano | April 9th

Don’t miss the chance to interact with ServiceNow customers and experts on April 9th at the North Texas SNUG! Your success with ServiceNow is at the heart of every SNUG meeting. Whether you are new to ServiceNow or a long-time customer, the SNUG me...

Event

Join Us! Register now to attend the North Texas SNUG | Koch Industries Plano | April 9th

Don’t miss the chance to interact with ServiceNow customers and experts on April 9th at the North Texas SNUG! Your success with ServiceNow is at the heart of every SNUG meeting. Whether you are new to ServiceNow or a long-time customer, the SNUG me...

Question

Survey/Assessment Invitation Emails instead of restricting the trigger conditions

When I rolled out a basic Post-Incident Survey in 2016, I was unhappy with the trigger conditions and wanted some customizability in how often someone would receive a notification invitation to take a survey and remind them less often if they've alre...

Question

2026 North Texas SNUG: Call for Speakers, Host, and Sponsor

Hello North Texas SNUG Members! We are excited to be planning the next North Texas SNUG coming up this March and are looking for customers who want to host and/or present! You can reach out to me by emailing me at heather.strukus@servicenow.com. ...

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2025 Holiday SNUG recording available!

Hello SNUG Members! We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year. A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution...

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Reminder: Register for the virtual Holiday SNUG today!

Hello SNUG Members! It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalis...

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Transform Risk into Resilience: Join Our ServiceNow Webinar on 12/4

Join us for an in-depth session focused on how energy organizations can streamline risk management and accelerate remediation through integrated value streams. Discover how Field Service Management, AI-driven risk resilience, and Operational Technolo...

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Register today for the 5th annual Holiday SNUG virtual event!

Hello SNUG Members! You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16th! Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertaine...

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Virtual

Microsoft Verified ID

Does anyone know if ServiceNow integrates with Microsoft Verified ID. Trying to find a solution for verification process when end users call into the desk to verify who they are. Looking to use a tool that is already available with E5 license that mi...

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HRSD Enhancement

I have a general question regarding HRSD improvement opportunities. Does anyone have any research and/or recommendations for improving HRSD incident triage, intake, workflow standardization, and automation?

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