Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hello Oklahoma SNUG Members!     We're excited to be hosting the 2025 Oklahoma SNUG, on Thursday, November 20th in Tulsa. We are very excited that the SNUG meeting will be hosted by our customer, BOK Financial.   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey. You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.     There will be an optional Put AI Agents to Work for ServiceOps workshop prior to the SNUG at 10:00 AM.    A big thank you to our SNUG sponsor, CDW!   AGENDA (subject to change)   9:30am-10:00am | Check in & Breakfast 10:00am – 12:00pm | Optional Workshop - Put AI Agents to Work for ServiceOps, ServiceNow 12:00pm – 12:45pm | SNUG Registration, Lunch and Networking  12:45pm - 12:50pm | Welcome & Agenda Overview  12:50pm – 1:20pm |What's new in Zurich, ServiceNow  1:20pm – 1:50pm | Phillips 66 Presentation  1:50pm – 2:20pm | Fireside Chat, CDW  2:20pm – 2:35pm | Networking Break  2:35pm - 3:05pm | Southwest Presentation  3:05pm - 3:35pm | Customer Presentation  3:35pm – 3:45pm| Closing Remarks & Raffle  3:45pm – 5:00 pm | Networking Reception - Buffalo Wild Wings   Register now to secure your space!      We look forward to seeing you there!   ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Hello Oklahoma SNUG Members!    We are excited to be planning the next Oklahoma SNUG coming up later this fall and are looking for customers who want to host, present or be a part of the planning community this year! You can reach out to me by replying to this article or email me at karen.canavan@servicenow.com.   The SNUG Customer Participation Guide (attached) provides detailed information about various ways customers can participate in the SNUG! It also includes best practices for presenting at or hosting a SNUG event.   Please take a moment to complete this brief SNUG Planning Survey we created to gather your input on presentation and workshop topics!   Lastly, we are also looking for a ServiceNow partner to sponsor the event! All Specialist, Premier, Elite and Build partners are eligible to sponsor SNUG events.  Don’t miss out! Apply to sponsor on the Partner Portal – Marketing > Events > SNUG Events.   Please reach out to me if you are interested in presenting or hosting.  ... View more

Hello Oklahoma SNUG Community!   We are in the process of planning the next SNUG meeting in Oklahoma for later this Fall and are looking for a ServiceNow partner to sponsor! All Specialist, Premier, Elite and Build partners are eligible to sponsor SNUG events.   Here are some of the benefits of sponsoring the SNUG: 30 minutes at the SNUG meeting to present a customer case study or use case Display area at the registration check-in area to share branded materials or giveaways and to welcome SNUG members Logo on email invitations and community Exclusive partner representation at the event   Don’t miss out! Apply to sponsor on the Partner Portal – Marketing > Events > SNUG Events ... View more