Hello SNUG Members!   I am excited to invite you to register for Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

I had recently written an integration between service-now and one of our in-house project management tools. The purpose of this integration was to pull in funding data. We got to the point where we needed to secure it. My only option was to use OAUTH Tokens, as that is the way the REST services which I were consuming were configured to allow for security. I already had an end point set up that worked well. I had set up the end point, and then specifically the 'get' function of the REST Message. After speaking with the architects who developed the REST endpoint which I was consuming, they said it was simple to authenticate. All I needed to do was to, in the REST Message Header, pass the phrase: "Authentication : Bearer <token>" where token was generated at the time of the call. To get the token, I had to make another REST call to the endpoint which generated the token. So now I had two endpoints. REST Message to grab the token: Name: Get Token REST endpoint: <Endpoint of the token generator> Use basic auth: <blank> REST Message Headers: <blank> REST Message Functions: post REST endpoint: <Endpoint of the token generator> Use basic auth: <blank> Lock: <blank> Use MID Server: <Mid-server I'm using> REST Message Function Headers Name: Content-Type Value: application/json Content: {"username":"<user>","password":"<password>"} REST Message to actually pull the data in: Name: Get Data REST endpoint: <Endpoint of the data pull> Use basic auth: <blank> REST Message Headers: <blank> REST Message Functions: get REST endpoint: <Endpoint of the data pull> Use basic auth: <blank> Lock: <blank> Use MID server: <Mid-server I'm using> REST Message function headers Name: Authorization Value: ${token} Now that I have my endpoints worked out, it's time to set up the code. I was using a scheduled job to do a batch pull every morning of the data. First, you need to create a function which will return the token when called: function getToken(){       var r = new RESTMessage('Get Token', 'post');       var response = r.execute();           var k = 1;       while (response == null){               response = r.getResponse(1000);               k++;                           if (k>60){                       gs.log("Failed to get token in a timely manner.");                       return;               }       }           var jsonString = response.getBody();       var parser = new JSONParser();       var parsed = parser.parse(jsonString);           var token = parsed.data.access_token;       return ("Bearer " + token); } Now once we have a nice function set up to easily return a token, we can simply do our normal REST call, making sure to pass in the token: function updateData(pplCode){       var token = getToken();       var r = new RESTMessage('Get Data', 'get');       r.setStringParameter('num', pplCode);       r.setStringParameter('token', token); //here is where you pass the token       var response = r.execute();           var k = 1;       while (response == null){               response = r.getResponse(1000);               k++;                           if (k>60){                       gs.log('Data Loader ran too long trying to pull back data for: ' + pplCode);                       return;               }       }           var jsonString = response.getBody();       var parser = new JSONParser();       var parsed = parser.parse(jsonString);           var arg1 = parsed.data[0].firstField;       var arg2 = parsed.data[0].secondField; } Now we are able to generate a token based off of a service account, then use that token in the next REST call. I set up my code to generate a new token each time, and then use that token whenever it needs to do the next REST call. ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more

Join us for an in-depth session focused on how energy organizations can streamline risk management and accelerate remediation through integrated value streams. Discover how Field Service Management, AI-driven risk resilience, and Operational Technology (OT) come together to strengthen security and operational efficiency.   This 45-minute webinar includes: Expert Insights: Learn best practices from ServiceNow and Templar Shield. Live Demo: See how these solutions work better together to deliver measurable outcomes. Interactive Discussion: Engage with our experts and get your questions answered. Webinar Details: Title: Risk to Remediation: Driving AI Resilience and OT Value Across Energy Webinar Date: Thursday, December 4, 2025 Time: 11:00 AM - 11:45 PM CT Speakers: Chris Walker, Solution Consultant, ServiceNow and Jerald Carter, Managing Director, Templar Shield Register Now: https://rsvp.servicenow.com/riskwebinarenergy/home ... View more