Hello SNUG Members!    You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hey SNUG members! 👋 I’m heading to the New York World Forum on the 24th and thought it would be great to make the journey more fun and collaborative. If anyone is starting from the Philadelphia area, let’s plan a carpool! It’ll be a good opportunity to connect, share ideas, and talk about ServiceNow, AI, and other tech topics along the way — instead of just a quiet solo drive. 😄   If you’re interested, drop a comment or DM me — let’s coordinate and make the trip part of the Knowledge experience! 🚀 ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Hey all! Does anyone have the registration link for the Healthcare Roadshow coming to Philly in September? ... View more

Hello SNUG Members!   AI isn’t the future—it’s now. At ServiceNow, our customers aren’t just talking about AI; they’re putting it to work in powerful, practical ways. Join us at World Forum New York, a one-day complimentary event on October 29th at Javits Center and see how you can harness the power of AI to transform your business.   With content rich sessions, hands-on demos, immersive experiences, and a visionary keynote, you'll discover how companies around the world are driving transformation. Plus, you’ll also have plenty of opportunities to network with peers and have your questions answered by our Subject Matter Experts (SMEs).   World Forum is where shared learning happens, connections are born, and new ideas come to life. It’s where the world puts AI to work.   Please don’t hesitate to reach out with any questions. Register now and secure your seat. I hope to see you at this incredible event. REGISTER TODAY!   Tracy O'Brien ... View more