Hello SNUG Members!   We're excited to be hosting the in-person Pittsburgh SNUG Meeting, on Wednesday, March 18 at the Dollar Bank Corporate Headquarters!   Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space is limited, so please register today to reserve your spot!   AGENDA *work in progress 9:30 AM – 10:00 AM | Workshop Registration 10:00 AM - 12:00 PM | Pre-SNUG Workshop: Put AI Agents to Work on the ServiceNow Platform 12:00 PM - 12:30 PM | Registration & Welcome Lunch 12:30 PM - 12:45 PM | Welcome Remarks 12:45 PM - 1:15 PM | Dollar Bank ServiceNow Journey Pt. 2  1:15 PM - 1:45 PM | AI Control Tower: Governing and Monitoring AI across your Enterprise Ft. ServiceNow 1:45 PM - 2:00 PM | Break 2:00 PM - 2:30 PM | Get to Know Moveworks! 2:30 PM - 3:00 PM | Zaelab Sponsor Session 3:00 PM - 4:00 PM | Networking Reception   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.     You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.   The optional Pre-SNUG Workshop: Put AI Agents to Work on the ServiceNow Platform offers hands-on experience building and deploying AI Agents directly within the platform. Work alongside ServiceNow experts to learn how to automate workflows, boost productivity, and create AI-driven solutions that deliver real business impact.   Get ready to leave energized to make work, work better!   Register now to secure your space and keep updated as the agenda grows!   We look forward to seeing you there! ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Together with RGP, we invite you to The Distillery Complex for a customer meet-up. This is a great opportunity to connect, share ideas, and network with fellow local ServiceNow customers. Date: Thursday, September 25, 2025 Time: 5:00-9:00pm Location: The Distillery Complex – 59 South 2nd Street, Pittsburgh PA 15219 Register today! We look forward to seeing you!   ... View more