Hello SNUG Members!   I am excited to invite you to register for Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hello SNUG Members!   We're excited to be hosting the in-person Pittsburgh SNUG Meeting, on Wednesday, March 18 at the Dollar Bank Corporate Headquarters!   Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space is limited, so please register today to reserve your spot!   AGENDA *work in progress 9:30 AM – 10:00 AM | Workshop Registration 10:00 AM - 12:00 PM | Pre-SNUG Workshop: Put AI Agents to Work on the ServiceNow Platform 12:00 PM - 12:30 PM | Registration & Welcome Lunch 12:30 PM - 12:45 PM | Welcome Remarks 12:45 PM - 1:15 PM | Dollar Bank ServiceNow Journey Pt. 2  1:15 PM - 1:45 PM | AI Control Tower: Governing and Monitoring AI across your Enterprise Ft. ServiceNow 1:45 PM - 2:00 PM | Break 2:00 PM - 2:30 PM | Get to Know Moveworks! 2:30 PM - 3:00 PM | Zaelab Sponsor Session 3:00 PM - 4:00 PM | Networking Reception   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.     You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.   The optional Pre-SNUG Workshop: Put AI Agents to Work on the ServiceNow Platform offers hands-on experience building and deploying AI Agents directly within the platform. Work alongside ServiceNow experts to learn how to automate workflows, boost productivity, and create AI-driven solutions that deliver real business impact.   Get ready to leave energized to make work, work better!   Register now to secure your space and keep updated as the agenda grows!   We look forward to seeing you there! ... View more