ServiceNow Process Mining

[Manjeet Singh]

Did you know ServiceNow platform has inbuilt Process Mining starting from Quebec release?

ServiceNow's native Process Mining delivers value within hours because it is built with context and intelligence of all ServiceNow workflow to drive Continual Process Optimization.

Customer are learning in when an invisible workflow becomes visible through Process Maps, and show you the hidden inefficiency and value trapped in your ITSM, CSM, HR and Creator workflows.

ServiceNow Process Optimization is AI powered, scalable, and best-in-class Process Mining solution for all ServiceNow workflows.

Why? Lets looks at the sheer number of benefits of having process mining natively built on top of the workflows.

Our vision: Always-on Process Mining for all workflows, by default.

Process mining on ServiceNow Processes will not be optional. When you create and deploy a workflow, process mining automatically happens in the background and recommends optimization actions like opportunity to automate process using VA, RPA, etc. directly to the Configuration items. Or find areas where you need to train/coach your support team to increase their productivity and happiness. All based on the process level visibility and facts.

This puts on the journey of becoming the Intelligent and Auto-Learning Enterprise.

The Process Mining scenarios and insights are common across customers. Customer will get pre-built dashboard and playbooks through store content packs to optimize key processes. For example, Incident management, Change management, case management have common process inefficiencies across customers.

Try it on your instance for free

Let's discover all hidden inefficiency and value trapped in your key ServiceNow processes, share your optimization success story, and makes a difference to your organization.

Cheers,

Manjeet