Join us for an interactive workshop that brings together Enterprise Architecture (EA), IT Asset Management (ITAM), and Strategic Portfolio Management (SPM) to show how integrating these capabilities creates a unified view of your technology landscape—leading to smarter decision-making, faster time to value, and better alignment with your strategic goals.   Thursday, September 11 9:00 AM – 4:00 PM Delta Hotels Regina REGISTER   Here’s what we’ll cover: The big picture: How linking EA, ITAM, and SPM improves visibility, speeds up time to value, and supports your strategic goals (plus a peek at where AI is taking things). IT Asset Management: How to consolidate hardware, software, and cloud resources in one place—making it easier to manage, boost ROI, and keep leadership aligned. Enterprise Architecture: How to tap into existing ServiceNow data (SAM, HAM, ITOM, ITSM) to make better portfolio-level calls. Strategic Portfolio Management: An end-to-end demo, new features, and practical tips you can put to work right away. If you're looking for a more integrated, scalable approach to managing tech portfolios, this is worth checking out!   REGISTER TODAY   *Please note this is not a hands on lab, so interest and curiosity is all you need to bring!* ... View more

Join us for an in-person SNUG meeting in Regina   Join us at the upcoming ServiceNow User Group workshop and meeting in Regina on Wednesday, June 4th.  We have a great line up to share with you including: Government of Saskatchewan’s journey to Virtual Agent Best practices from the field with Cask New and notable updates from ServiceNow  Network and collaborate with your peers   Take advantage of our experts and participate in the pre-SNUG workshop - Now Assist for ITSM Powered by GenAI. You’ll get hands-on with the latest ServiceNow innovations and learn how you can:​ Empower employees to solve common problems and get answers fast​ Deflect requests and automate work to lower service costs​ Reduce manual work for agents before and after calls​ Generate supporting knowledge content automatically Space is limited, so please REGISTER TODAY. We look forward to seeing you there!   Agenda (subject to change)  9:00 AM - Registration & Check-In  9:30 AM - Optional Hands-On Lab - Now Assist for ITSM Powered by GenAI 12:00 PM - SNUG Registration, Lunch & Networking  1:00 PM -  Top things to know about ServiceNow Impact 1:30 PM -  Government of Saskatchewan: Virtual Agent Journey 2:15 PM - Break 2:30 PM - Cask Customer Best Practices 3:00 PM - Customer Session - TBC 3:30 PM - Safeguard Sensitive Data with ServiceNow Vault  3:55 PM - Wrap-Up  4:00 PM - Happy Hour  ... View more

We're hoping to bring a SNUG (ServiceNow User Group) to Regina on June 3rd, but we need your help to make it happen! We’re looking for a few awesome customers to join the agenda — and it’s super flexible. Whether you want to: Share a quick demo Present a story or solution Lead a Q&A Talk through a challenge you’re facing Or highlight best practices and lessons learned …there’s a spot for you. It’s an incredibly smart, kind, and collaborative group — the kind of room where everyone’s cheering you on. So don’t be shy! Whether it’s your first time sharing or your fiftieth, we’d love to hear from you. Interested? Reach out to brandie.sabados@servicenow.com and let’s chat!   And if you have any input on a workshop you'd like to see or specific topics of interest you'd like us to cover, send that feedback along too! ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more

AI, especially ServiceNow AI, is evolving rapidly, bringing exciting opportunities—but we know it can be challenging to keep up with the latest advancements and benefits. We're here to help you navigate this fast-moving space with clarity and confidence.   Join our three-part webinar series designed to help you understand the fundamentals of ServiceNow AI, explore practical applications, and dive deep into real-world use cases. Whether you're new to AI or looking to refine your knowledge, these sessions will equip you with the insights needed to understand and adopt AI within the ServiceNow platform.   April 16th – AI Foundations: Understanding ServiceNow AI ServiceNow’s journey with AI AI definitions and key concepts Understanding the differences between AI Agents/Agentic, workflows, and chatbots   April 30th – AI in Action: ServiceNow AI in Your Organization Understanding AI learning processes and adaptation Comprehensive review of agentic AI and AI Agent capabilities Live demo of common use cases leveraging AI Agents   May 14th – AI Adoption: Getting Started with ServiceNow AI 3 pillars to getting started with ServiceNow AI Practical steps to implement and adopt AI Key considerations for data quality, governance, and security   The sessions take place on Wednesdays at 9:30 AM PT—register here to join us.  We’ll be gathering feedback along the way to ensure the sessions evolve to meet your needs.   (apologies for the Pacific time zone, I'm terrified of getting the Saskatchewan time incorrect!) ... View more