New board topics in Community Central

Are there any scheduled jobs or anything that would make Request (sc_request) records inactive?

CompleteNoobHea — Tue, 19 May 2026 09:00:33 GMT

We found that the state of Approval records related to Request records are being changed from requested to not_required and we thought that this may be due to the Request records being changed by the system to inactive for some reason. Upon further investigation, we have found that multiple records are affected all within a span less than a second.

There were no changes in the associated Request Item (sc_req_item) records that would've triggered the change on the Request records so I guess that rules out business rules here.

Is there any reason why the system would make multiple Request records inactive? Is it doing it through a Scheduled Job or Scheduled Flow? I have already checked both and couldn't find anything.

Pivot Table Report Not Displaying All Records in ServiceNow

NISCHITHHEGDE — Tue, 19 May 2026 05:24:18 GMT

Hi Team,

We are facing an issue with the Pivot Table report in ServiceNow.

The pivot table is not displaying all the expected records, even though the underlying list/report shows additional matching records.

Details:

The source table contains more records than what is displayed in the pivot table.
Filters applied in the report appear to be correct.
No row limit has been intentionally configured.
The issue is observed specifically in the pivot table view.

Could you please help identify:

Possible reasons why pivot tables may not display all records.
Any system limitations, aggregation limits, or configuration settings that could cause this behavior.
Recommended troubleshooting steps.

Any guidance would be appreciated.

Thanks.

Become a Servicenow Partner

Anmoll — Mon, 18 May 2026 15:47:40 GMT

We have been trying to enroll as a partner but everytime we are being redirected to build access.
Is there anyone we can contact to show us the exact steps to become Servicenow partener?

Oauth not letting me use a user profile after deleted old OAuth

carlosllano — Mon, 18 May 2026 13:02:42 GMT

I created a OAuth integration for Client credentials grant and delete it due to some issues. Now I want to create a new one using the same user I used before but when I search for the user it won't show in the dropdown list.

Any solution for it?

I'm using Zurich version.

integration through flow designer

shivanitana — Sat, 16 May 2026 06:52:40 GMT

get the user department,location,manager deatils from one servicenow instance and store is in annother servicenow instance

how to manage group sys-id in code promotion from sub production - production ?

MThomas1 — Fri, 15 May 2026 20:13:06 GMT

Hello,

Our user and group are managed thru ActiveDirectory. Groups created in AD and sync to SN application.

we are doing a project , development in sub production , and promoting to production.

Group sysids are using in code. So, DEV/test group- sysid is different from Prod group-sysid .

what is the best approach to address this? we want to keep AD sync for group/user management.

Thank you.

How to differentoate sc_request table with REQ from different catalog items .

MThomas1 — Fri, 15 May 2026 15:20:24 GMT

Hello,

we have REQ-RITM-SCTASK generation configured with 2 different catalog items , 1 for access purpose used by 1 division and 1 for license management purpose used by another division.

There are dasbhboards which has REQ reports.

How can we differenciate REQ belong to different catalog items , in our case 1. access vs 2. license ? So the dashboards will reflect individual REQ numbers?

What are the options? Best practice?

Thank you.

Hiding Attachment link from SCTASK form for a role/group

MThomas1 — Fri, 15 May 2026 15:10:24 GMT

Hello,

We have a requirement for a project to HIDE attachment link from SCTASK form for a specific role/group/specific catalog item.( we have multiple catalog items )

Is this a doable requirement?

We have one catalog item for REQ-RITM-SCTASK - generation for access purpose

We have another catalog item for REQ-RITM-SCTASK - generation for license purpose

For Liocense purpose tasks , project team want to HIDE Attachment link on the form.

what is the best practice? Is it recommended to encourage these requirements? will this requirement conisdered as high level customizations?

Thank you.

Service Portal List Collector shows "No matches found" for non-admins (ACLs & Display values)

BaijunathS — Fri, 15 May 2026 11:04:57 GMT

Hi everyone,
I am running into a bizarre issue with a List Collector on a Service Portal Record Producer and could use some expert eyes.
The Scenario: I recently moved an "Applications" field out of a Multi-Row Variable Set (MRVS) and placed it directly onto the parent form of a Record Producer.
The Issue: When a standard portal user clicks the Applications List Collector, it returns "No matches found." However, the field populates perfectly for Admin users.
Troubleshooting I have already done: I initially suspected a security or configuration issue, but I have completely ruled that out:

ACLs are correct: The user has read access to the custom table and the * fields. I verified this by having the user hit the table via _list.do in the backend they can see all the records.
Display Value is set: The application_value column is correctly set as Display = true in the dictionary.
Cross-Scope Access is open: The custom table allows access via web services across all application scopes.
Lookup Choice works: If I change the variable type from "List Collector" to "Lookup Choice," the standard user can see the data perfectly.

This proves the issue is strictly related to how the Service Portal's List Collector widget (or its background API) is rendering the data for non-admins.
My Question: Since security and data configuration seem perfect (as proven by the Lookup Choice working and backend access), what else could cause the Service Portal List Collector widget specifically to fail for non-admins? Are there hidden API restrictions, widget limitations, or caching issues I might be missing when moving a variable out of an MRVS to the parent form?
Any insights would be hugely appreciated!
Thanks in advance!

Issue with Sim Task #7 - Business Rule and Script Include (from Scripting in ServiceNow Primer)

mitzaka — Fri, 15 May 2026 08:58:32 GMT

Hey all,

I have stumbled upon some strange error during the course "Scripting in ServiceNow primer", specifically at the last lab ( Sim Task #7 - Business Rule and Script Include )

I am configuring the business rule just like it's explained in the guide, but I keep getting: "Expected indent"... however the script is super simple and I just don't see to see where my fault is. Has anyone experienced the same in this lab? Thanks!

First screenshot is from the training materials:

Second screenshot is from my business rule:

Looking for more use cases of servicenow Scripting

sanjay8613 — Fri, 15 May 2026 01:47:27 GMT

Plugin Not Available in PDI

shriramks23 — Thu, 14 May 2026 12:21:02 GMT

In my PDI of Australi Release, I dont see these Plugins available to install, do you know why?

com.snc.financial_planning_pmo

com.snc.work_management

Can we get a free voucher for CSA after completing system Administrator training for twice?

viltapuramB — Tue, 12 May 2026 16:48:41 GMT

Hi All,
If we not qualify for the first time for CSA, then can we get the free voucher for second time.Can anyone help me here?

Application Platform as a Service (APaaS)

DeneenG — Tue, 12 May 2026 16:08:34 GMT

Where can I find the Application Platform as a Service (APaaS)?

Federal Agencies- Leveraging Service Now for Data goverance

BrandiBeech — Tue, 12 May 2026 16:06:37 GMT

Good Afternoon,

We are trying to see how different federal agencies may be leverage different modules/ and workflows within the modules to support data governance at their agencies. Are there best practices between making connections with Security, APM, Governance Risk and Compliance, the CSDM to bring the data governance touchpoints into the different workflows?

Can't proceed with the training

EjikeC — Mon, 11 May 2026 16:59:05 GMT

Hi Everyone,

I am doing the ServiceNow training and there a task shown on the screenshot below. I have successfully completed the task but the system will not accept it and such I cannot proceed with my training. I am wondering if anyone have encountered this issue and if so, how do I pass it and continue with my training.

Thanks

How to create a Lead Record Summary similar to OOTB Quote Summary?

BANDARUB — Sun, 10 May 2026 12:45:23 GMT

Hi Team,

I want to create a Lead record summary similar to the existing Quote Summary available in ServiceNow out-of-the-box functionality.

My requirement is to have the Lead record display a summary in a similar format/layout as the Quote Summary. I would like to understand the process, configuration steps, and best approach to achieve this.

Could anyone please help with the following?

Is this possible using OOTB configuration only, or does it require customization?
Which components/features are used behind the Quote Summary?
How can I replicate the same kind of summary for the Lead table/record?
Are there any recommended best practices or limitations I should consider?

I am attaching an image of the existing Quote Summary for reference so it is easier to understand the requirement.

Any guidance, documentation references, or implementation steps would be very helpful.

Thank you.

Unable to raise Lab instance for Reports Fundamental

TanviKulkarni24 — Sun, 10 May 2026 12:19:56 GMT

Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined”

TayyabU — Mon, 11 May 2026 00:17:30 GMT

Hi everyone,

I’ve been facing an issue with my ServiceNow profile portal for quite a long time. Whenever I open “My Profile & Settings,” it redirects to a technical issues page saying “We will be back shortly,” and my profile name appears as “undefined undefined.”

Steps to reproduce:

Navigate to the Developer portal
Click the user menu
Open “My Profile & Settings”

After that, it redirects to:
https://profile.servicenow.com/now/cuam/technical-issues

I’ve already tried Clearing cache/cookies, Different browsers, Incognito mode and logging out/in but the issue still persists. Has anyone faced this before or knows a fix?

Thanks in advance.

VIT has state is closed but reason is empty but qualys found new detection still VIT is not reopen?

areefshaik2 — Fri, 08 May 2026 07:47:17 GMT

VIT has state is closed but reason is empty but qualys found new detection still VIT is not reopen?

any auto close rules are restricting the reopening??

any specific reason ??? why its not reopen?