New board topics in Community Resources

Demo IDP is offline

ShaneR170309988 — Wed, 27 May 2026 13:58:10 GMT

Hello,

My Dev IDP is offline - dev366463. I am tempted to release it and request a new one - but I would prefer not to loose its data. Is the instance recoverable?

Shane

My PDI is offline after upgrading to Yokohama

Vincenzo Sorren — Wed, 27 May 2026 08:23:15 GMT

Is there a possibility to fix the upgrade error to my PDI dev189201?

Lab Instance terminated

PragatiP0153118 — Wed, 27 May 2026 07:55:49 GMT

Hi All,

My lab instance has been terminated, and the “Request Lab Instance” option is currently disabled. Could you please help me understand how to request or activate a new lab instance?

Querying Activities using REST API

kcwong — Wed, 27 May 2026 01:43:13 GMT

I'm trying to use REST API to pull data from ServiceNow, particularly the data shown in Activities section for the incidents/changes/requests I have. I'm using the table API (/api/now/v1/table/:table_name?sysparm_query=xxx) to find and retrieve data.

So far I've identified:

sys_journal_field. This contains work notes/comments/approval history. element = comments|work_notes|approval_history, element_id=master record's sys_id

sys_audit. This contains the audit trace. tablename, documentkey, newvalue, oldvalue are the key attributes.

sys_email. This contains the email received/sent entries. target_table points to the master record table, while instance.value in the JSON points to the master record.

Questions:
1. Are there more types of activities I do not know about? Where can I find documentation for them?
2. How do you use sysparm_query to search a nested JSON value, like for sys_email's instance.value?

3. How is email stored in sys_email if there are attachments? Because of question 2, I am unable to locate an example in my ServiceNow instance.

Have you seen AQI in the Amaze Builder

MaxwellR — Tue, 26 May 2026 17:50:27 GMT

Hey everybody! Wanted to introduce Amaze to anyone who hasn't come across it yet.

Amaze is a knowledge article builder built for ServiceNow, designed to give knowledge authors a better way to create, format, and maintain content inside both the platform and Knowledge Center. Think drag-and-drop layouts, interactive components, and a full rich-text experience, fully embedded and contained within your instance.

One feature I think is especially relevant for Knowledge Management: AQI scoring built right into the authoring session. Rather than running quality checks separately, Amaze lets you analyze your article for quality and get AI-driven suggestions while you're still in the editor. It's a small workflow change that makes a real difference for teams trying to maintain content standards at scale.

Always happy to chat more about it or set up a demo, so feel free to reach out: maxwell.ruhr@intellective.co

10. Juni 2026 – Core Business Suite CBS

nataliekolbeck — Tue, 26 May 2026 13:18:12 GMT

Will this and the following Webinar be recorded? And were can I find it?
Thank you for your help

Migration to sir workspace

Maria del Cami1 — Tue, 26 May 2026 08:11:29 GMT

Hello,

I would like to know where can I find official ServiceNow COMMs when a plugin is deprecated, with the migration technology that replaces it and the steps to successfully migrate it.

Kind regards

KB0561766

LorneW — Mon, 25 May 2026 20:27:02 GMT

is this KB article available to anyone, I'm not able to open the link provided

here is the actual "url" embedded in our SN Instance Application Mabager > Tag Governance summary & version Details page that list this KB article KB0561766 link on the web page:

https://buildtools1.service-now.com/now/nav/ui/classic/params/target/kb_knowledge.do%3Fsys_id%3D5bdc6125c357f69490211b3bb00131c2%26sysparm_view%3D%26sysparm_domain%3Dnull%26sysparm_domain_scope%3Dnull

Instance is not waking up from Hiberanation.

ChandraRepalle — Mon, 25 May 2026 07:11:08 GMT

From since today morning IST my ( dev285693) is not waking from Hiberanation.
Could you please check and resolve this issue ?

Simulator issue with task 02

satishdharm — Sun, 24 May 2026 04:29:52 GMT

I am not able to find the attribute "Running process commands".

Unable to activate RiseUp with ServiceNow application

RenukaTiwari — Sat, 23 May 2026 16:55:45 GMT

Hello Everyone,

I applied for the RiseUp with ServiceNow program, but my application is not getting activated. I am very interested in learning ServiceNow and earning badges/certifications through the program.

Could someone please guide me on how to resolve this issue or whom I should contact?

Thank you.

Missing Country in Partner Registration

FaridTaufiq — Fri, 22 May 2026 11:01:52 GMT

Hi,

Our company is interested in signing up as ServiceNow Partner.
However, we can not find our country (Indonesia) when filling company information in partner registration portal.

Anybody experiencing the same problem?

Does ServiceNow limits partner registration for some countries?

Best Regards.

Assessment simulator task 1: Personalize your instance

ChineduI — Fri, 22 May 2026 07:57:23 GMT

Please, how do I complete the following tasks?

1. Impersonate 'Platform User'.

2. Set your instance preferences to show date and time formats on forms.

3. Set your instance preferences to show help tips on forms.

Finding - Average approval/reviewer time for each request from submission to completion.

MThomas1 — Thu, 21 May 2026 15:16:17 GMT

Hello,

we are exploring options to find out avarage time involved in the REQ submission- completion.

REQ - RITM - SCTASKS (Riewer tasks ) and Approver requests in the workflow.

ScTAsks has unique SLAs. and state = pending.

Are there any OOTB or custom options to find avaergae time involved in REQ submission- completion., considering the possibility of state=pending and with custom SLA for reviewer tasks?

we understand the complexity of the question , but wanted to see if any solution available ( may not be 100% but closest possible solution).

Thank you.

How to create SLA for catalog item?

Rasoolbe — Wed, 20 May 2026 12:58:08 GMT

I need to create one sla for catalog item?

Parallel Approval in traditional workflow

Jubet Alimasa — Wed, 20 May 2026 09:46:37 GMT

Hi Everyone,

I would like to ask for guidance and best practice recommendations regarding a legacy Workflow Editor implementation that I am currently reworking.

Current Behavior:

* The workflow currently generates approvals sequentially.
* Each approval has a corresponding SCTASK.
* When an approval gets approved, its related SCTASK changes from "Pending" to "Open".
* The SCTASK then triggers a separate automation flow for provisioning/access activities.

New Requirement:

* All predefined approvals and SCTASK definitions should be generated upfront (simultaneously).
* Approvals should run in parallel instead of sequentially.
* Each SCTASK should remain in "Pending" state initially.
* Once a specific approval is approved, only its corresponding SCTASK should transition from "Pending" to "Open".
* The existing automation flow triggered by SCTASK state change should remain unchanged.

Additional Notes:

* This is implemented in Legacy Workflow Editor (not Flow Designer).
* I am exploring approaches using either workflow.scratchpad or approval/task correlation logic without introducing too many additional custom fields.
* One issue encountered is that when one approval is approved, the remaining approvals sometimes become "No longer required."

I would like to ask:

1. What is the recommended design pattern for handling parallel approvals with individually linked SCTASKs in Legacy Workflow?
2. How do you prevent sibling approvals from being automatically marked as "No longer required"?
3. What is the best way to correlate each approval to its corresponding SCTASK?
4. Has anyone implemented a similar approach successfully in Legacy Workflow Editor?

Any guidance, workflow design suggestions, or implementation examples would be greatly appreciated.

Thank you!

Not able to change anything on the incident created via particular catalog item

ektamestri — Tue, 19 May 2026 10:36:29 GMT

Hi All,

We have encountered an issue where when an incident is raised via abc catalog item, major incident and post incident review section appears on default view and we cannot make any changes on the form. This is happening only for incident raised with abc catalog item. When view changed to major incidents, then we are able to make changes on the incident and also the sections major incident and post incident review dont appear there. We have checked catalog ui policies, client scripts of the abc catalog item, but could not find anything.

Does anybody have any suggestion on this issue.

Thanks

Are there any scheduled jobs or anything that would make Request (sc_request) records inactive?

CompleteNoobHea — Tue, 19 May 2026 09:00:33 GMT

We found that the state of Approval records related to Request records are being changed from requested to not_required and we thought that this may be due to the Request records being changed by the system to inactive for some reason. Upon further investigation, we have found that multiple records are affected all within a span less than a second.

There were no changes in the associated Request Item (sc_req_item) records that would've triggered the change on the Request records so I guess that rules out business rules here.

Is there any reason why the system would make multiple Request records inactive? Is it doing it through a Scheduled Job or Scheduled Flow? I have already checked both and couldn't find anything.

Pivot Table Report Not Displaying All Records in ServiceNow

NISCHITHHEGDE — Tue, 19 May 2026 05:24:18 GMT

Hi Team,

We are facing an issue with the Pivot Table report in ServiceNow.

The pivot table is not displaying all the expected records, even though the underlying list/report shows additional matching records.

Details:

The source table contains more records than what is displayed in the pivot table.
Filters applied in the report appear to be correct.
No row limit has been intentionally configured.
The issue is observed specifically in the pivot table view.

Could you please help identify:

Possible reasons why pivot tables may not display all records.
Any system limitations, aggregation limits, or configuration settings that could cause this behavior.
Recommended troubleshooting steps.

Any guidance would be appreciated.

Thanks.

Become a Servicenow Partner

Anmoll — Mon, 18 May 2026 15:47:40 GMT

We have been trying to enroll as a partner but everytime we are being redirected to build access.
Is there anyone we can contact to show us the exact steps to become Servicenow partener?