Community Central forum topics

Plugin Not Available in PDI

shriramks23 — Thu, 14 May 2026 12:21:02 GMT

In my PDI of Australi Release, I dont see these Plugins available to install, do you know why?

com.snc.financial_planning_pmo

com.snc.work_management

Can we get a free voucher for CSA after completing system Administrator training for twice?

viltapuramB — Tue, 12 May 2026 16:48:41 GMT

Hi All,
If we not qualify for the first time for CSA, then can we get the free voucher for second time.Can anyone help me here?

Application Platform as a Service (APaaS)

DeneenG — Tue, 12 May 2026 16:08:34 GMT

Where can I find the Application Platform as a Service (APaaS)?

Federal Agencies- Leveraging Service Now for Data goverance

BrandiBeech — Tue, 12 May 2026 16:06:37 GMT

Good Afternoon,

We are trying to see how different federal agencies may be leverage different modules/ and workflows within the modules to support data governance at their agencies. Are there best practices between making connections with Security, APM, Governance Risk and Compliance, the CSDM to bring the data governance touchpoints into the different workflows?

Can't proceed with the training

EjikeC — Mon, 11 May 2026 16:59:05 GMT

Hi Everyone,

I am doing the ServiceNow training and there a task shown on the screenshot below. I have successfully completed the task but the system will not accept it and such I cannot proceed with my training. I am wondering if anyone have encountered this issue and if so, how do I pass it and continue with my training.

Thanks

How to create a Lead Record Summary similar to OOTB Quote Summary?

BANDARUB — Sun, 10 May 2026 12:45:23 GMT

Hi Team,

I want to create a Lead record summary similar to the existing Quote Summary available in ServiceNow out-of-the-box functionality.

My requirement is to have the Lead record display a summary in a similar format/layout as the Quote Summary. I would like to understand the process, configuration steps, and best approach to achieve this.

Could anyone please help with the following?

Is this possible using OOTB configuration only, or does it require customization?
Which components/features are used behind the Quote Summary?
How can I replicate the same kind of summary for the Lead table/record?
Are there any recommended best practices or limitations I should consider?

I am attaching an image of the existing Quote Summary for reference so it is easier to understand the requirement.

Any guidance, documentation references, or implementation steps would be very helpful.

Thank you.

Unable to raise Lab instance for Reports Fundamental

TanviKulkarni24 — Sun, 10 May 2026 12:19:56 GMT

Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined”

TayyabU — Mon, 11 May 2026 00:17:30 GMT

Hi everyone,

I’ve been facing an issue with my ServiceNow profile portal for quite a long time. Whenever I open “My Profile & Settings,” it redirects to a technical issues page saying “We will be back shortly,” and my profile name appears as “undefined undefined.”

Steps to reproduce:

Navigate to the Developer portal
Click the user menu
Open “My Profile & Settings”

After that, it redirects to:
https://profile.servicenow.com/now/cuam/technical-issues

I’ve already tried Clearing cache/cookies, Different browsers, Incognito mode and logging out/in but the issue still persists. Has anyone faced this before or knows a fix?

Thanks in advance.

VIT has state is closed but reason is empty but qualys found new detection still VIT is not reopen?

areefshaik2 — Fri, 08 May 2026 07:47:17 GMT

VIT has state is closed but reason is empty but qualys found new detection still VIT is not reopen?

any auto close rules are restricting the reopening??

any specific reason ??? why its not reopen?

how detections are updated from stale to closed???

areefshaik2 — Fri, 08 May 2026 07:45:27 GMT

how detections are updated from stale to closed???

auto close rules are apply only to open detections which are last scan or last found more than 45 days or 90 days? then auto close rules are updated the detections to stale .... then how stale detections are moved to closed?? what is actually process???

Request to delete developer account

bommarajesh — Fri, 08 May 2026 04:20:04 GMT

Hello ServiceNow Team,

I would like to permanently delete/deactivate my ServiceNow Developer account and my Personal Developer Instance (PDI): dev374732.

I received an email stating that my PDI will be reclaimed due to inactivity, and I would like to fully remove both the developer account and the instance.

Please help me with the process.

Thank you.

How can i get update set images from default to my update set

anilpowerbi — Thu, 07 May 2026 02:05:56 GMT

i've created one application, unfortunately i stored all the history images in default update set now i want to move all those images into my personal update set. How can i perform that?

Virtual agent - When user is idle whilst connected to advisor

EveP — Wed, 06 May 2026 10:47:29 GMT

What are the possibility's of alerting a user that they have been unactive on the virtual agent and there is a response waiting for them?

Currently we have nothing in place other than the ping sound when a message is received. Thanks

is it possible attachment should open and edit in new tab on incident record table please guide me

janardhan5 — Wed, 06 May 2026 10:36:55 GMT

is it possible excel sheet attachment should open and edit in new tab on incident record table please guide me

Need Help ASAP – Fujitsu ServiceNow Drive Noida (CSA/CAD) | What and how to prepare?

SparshiJ — Wed, 06 May 2026 08:18:49 GMT

Hi everyone!

I have a Fujitsu campus drive coming up in Noida and it's specifically for ServiceNow roles. CSA and CAD certifications were mandatory to apply. I'd love to hear from anyone who has appeared in a similar Fujitsu / ServiceNow-focused drive before!

A few questions I have:

- How many rounds are there in total, and is every round eliminatory?

- What was asked in each round? (Technical, GD, HR — any details help!)

- Is there an aptitude/assessment round?

- What topics are covered? - Is it ServiceNow-specific or general aptitude?

-What to prepare for GD?

- Is there a coding round? - If yes, what topics and what difficulty level?

Is it Glide scripting or general programming?

- What were the HR round questions like?

- ServiceNow prep — what topics should I focus on?

- Any tips on how to prepare for each round?

If you've appeared in a Fujitsu drive before — for any location — please drop your experience below. Even small details like the duration of the test or the type of GD topic would be super helpful!

Thanks in advance to this amazing community!

#ServiceNow #CSA #CAD #Fujitsu #CampusDrive #ITSM #Noida #Hiring2026

Assessment Stimulator Task 6:Create a dashboard and create a visualization

TanviKulkarni24 — Tue, 05 May 2026 13:32:06 GMT

I have followed all the steps mentioned and have generated the dashboard as required but when I validate the dashboard result is giving me "Failed "status.

Can anybody suggest what can be the resolution to this issue, because without completion this component won't be marked as completed.

ServiceNow University : Did you create the SNPI Stories Backlog?

GILLET — Tue, 05 May 2026 09:42:30 GMT

Hello,

I'm following the ServiceNow Platform Implementation / SNPI: Agile Planning training. I've completed all the steps and when I click "Validate Task," I get a "Failed" result with the question: "Did you create the SNPI Stories Backlog?" However, I did create it (see screenshot). I'm stuck and can't proceed.

Can anyone help me?

Thanks in advance.
Jordan.

Excited to see the new ServiceNow Brand Store launch!

fknell — Mon, 04 May 2026 17:49:27 GMT

Great to see an official place for ServiceNow-branded merchandise, making it easier for the community to find and order items in one spot. It’s a nice addition for anyone who wants to show their ServiceNow pride.

Looking forward to seeing what else gets added over time. Have you already checked it out?

https://shop.servicenow.com/

Getting swag has become easier, and we’ve all been eagerly waiting for it.

Custom date/time mobile fields are not updating record in table

D_H — Mon, 04 May 2026 14:46:44 GMT

Hi everyone,

I am new to the mobile development so I apologies if the issue seem trivial but I ran out of places to look for solution.

I have the following issue. I have created two custom fields From and To on time_card table with Date/time type. I have also created the fields on mobile in Mobile Time Sheets in Time card screen (type of screen is Input From Screen). I have set the variables with type Database field, attached them and connected the variable to the fields on the desktop. In short I've set them up exactly as the OOTB fields that were already on the screen.

When I update any value in the OOTB fields and Press save the record is saved and I can see the update on the DB. If I save/update the custom fields, the record fields in the table don't update with new values.
If however I update the custom From field for example in the record in the DB I can see the change in the mobile. So the connection is established but from the mobile I can't update the value in the DB record. I've spotted 1-2 related issues in the community but nothing concrete to this case.

The Save button on the screen is not a function, it is built-in so I can't tinker with the logic there unfortunately. There are no Actions I can apply on the screen aside from Action attributes which don't do the job.

Also I tested to add a new temporary field of different type of Date, like String. The behavior was the same. I've successfully liked fields on other screens in Field Service Mobile screens and the records were saved there in the DB.

To to summarize the issue, the custom Date fields on mobile are not updating the the record in time_card table on mobile side.

The platform version is Zurich
Mobile version of app agent is: 21.3.0(50147)

If anyone have encountered this issue before and have a solution than you in advance 🙂

Assessment Simulator Task 3 - Create and Comment on a Record

pkaramsetty — Fri, 01 May 2026 15:52:35 GMT

Assessment Simulator Task 3 - Create and Comment on a Record