Community Central forum topics

Scripting in ServiceNow Primer (Course) / Sim Task #2 - onChange Client Script (Content)

Michael2312 — Tue, 30 Jun 2026 14:53:06 GMT

I am trying to complete Sim Task #2 onChange Client Script in Scripting in ServiceNow Primer (Course). The task is not validating to matter what I try. Everything is typed in exactly how it is shown in the directions. How do I bypass this to continue with the module?

How to find/edit this form

WeighedBrass95 — Tue, 30 Jun 2026 14:14:08 GMT

I am wondering how to find the table/form name to be able to edit the fields. I am wanting to add and remove fields.

Need help in reseting my PDI Austrila version password

neharai7 — Tue, 30 Jun 2026 13:52:55 GMT

Hi,

I set a new password yesterday and now I'm not able to recall that so can you please help me to reset that and all the links I'm opening to developer page due to zscaler browser isolation it is redirecting me on same URL

List of all the AI Agents on Servicenow and what are the top selling AI AGents

hardiklakhotia — Tue, 30 Jun 2026 12:36:40 GMT

Hi Team,

can anyone help me with the list of all the AI Agents build on ServiceNow and which are the top selling

[Platform Analytics] Unable to Resize List View Widget Horizontally After Australia Upgrade

TimAnder1 — Mon, 29 Jun 2026 20:46:29 GMT

Prior to upgrading to the Australia release in Platform Analytics, I could freely resize the List View widget in both the horizontal and vertical directions. Since the upgrade, the widget can only be resized vertically using the up/down resize handle (highlighted in the screenshot). The option to resize it horizontally is no longer available. Is this an expected change, or could this be a defect?

Changing Delegation Access from the Service Portal

DavidReynolds — Mon, 29 Jun 2026 19:20:37 GMT

I need to explain how novice ServiceNow users can change their delegates from the Service Portal in the modern instance of Zurich. That option does not seem to exist.

It seems like the simplest work-around is having them go to any knowledge article, then click their profile. That provides the delegate access at the bottom.

Is there a simpler way to do this?

Your OAuth redirect failed. Please check if the redirect URL setup in your OAuth configuration match

skizo — Mon, 29 Jun 2026 15:43:19 GMT

Hi eveyone,

i have configured Servicenow to support authentification using an oidc identity provider.
below is an excerpt from my oidc configuration

On the identity provider side, i have allowed the following redirect URLs:

Actual Behavior

Has anyone encountered a similar issue or have any suggestions on what I should check next?

Thank you for your help!

ServiceNow Developer

sanketkhot7 — Mon, 29 Jun 2026 13:00:04 GMT

help me with images im attaching and share a detailed info about it how to use it and other options it has

im an serviceNow beginner dont know anything about it

sanketkhot7 — Mon, 29 Jun 2026 12:57:21 GMT

as i want to become a part of serviceNow how will you help me what kind of options are there and as a beginner what should i prefer help me with basics what suit

ServiceNow Developer

sanketkhot7 — Mon, 29 Jun 2026 12:42:33 GMT

I want to become a serviceNow Developer just guide me over this and curriculum and roles study plans

CIS Data Foundations Schedule after June 30

Vutikonda Vinay — Mon, 29 Jun 2026 09:34:49 GMT

One of my friend have a doubt on schedule. Since Data foundations exam is free until June 30, he was registered however yet not scheduled. He have 60 days left for his scheduling period. Now he have a doubt, if he was not scheduled exam before June 30 does he needs to be paid?

If anyone have idea let us know. I suggested him to schedule for last day, if you change your plans you can reschedule earlier too.

articulo KB0010003

MiguelAngeD — Mon, 29 Jun 2026 00:47:32 GMT

buena tarde no encuentro el articulo KB0010003 sobre las las instrucciones para restablecer la contraseña a traves de del agente virtual en el portal de servicio

Regarding the Servicenow irm entity class form

shashankmpr — Fri, 26 Jun 2026 15:30:49 GMT

While assessing the risk in my pdi .In my entity class form The primary risk assessment methodology field is hiding when i check in the form layout there also primary risk assessment methodolgy is not there.currently i am using the zurich version if any one help me in these to understand whats happening when the form is loaded the risk assessment methodolgy field in entity class field is hidding.

PDI issue - SAMPro not activated

sarah_hildreth — Fri, 26 Jun 2026 14:05:27 GMT

I tried to add the SAMPro plugin to my PDI and it failed (second time actually, tried on previous PDI and then released that and tried again)

Is there a better location to ask for help on this?

PDI Created - but not showing in menu (DEV280352)

AsbjørnL — Fri, 26 Jun 2026 10:05:45 GMT

I got a PDI 2 days ago, but of course I forgot to note the admin password. I thought "Oh well, I'll use the pw reset feature", but the phone number isn't correct.

I cannot see any option to manage the instance in my user profile or on the Now Dashboard, so right now, it's stuck in a limbo, where I have build tables, but I cannot continue working on them because I cannot log in.

Any hints on how to fix this?

Labs

anushavenga — Fri, 26 Jun 2026 09:53:54 GMT

In completing labs I select all after that I found instances but after clicking instances it was not showing correctly can you please guide me my issue I can't understand what to do

How to Search for an Exact Word Match in a ServiceNow Text Field?

TimAnder1 — Thu, 25 Jun 2026 21:48:11 GMT

I'm trying to search for the exact keyword "ot" in ServiceNow, but I only want results where "ot" appears as a standalone word—not as part of other words like "dot", "hot", etc.

I first tried Description contains ot, but it returned too many unrelated matches. I also tried enclosing ot in both single and double quotes, but that returned no results. Finally, I tried using =ot, but that didn't work either.

Is there a way to search for an exact word match in a text field in ServiceNow?

My task is not validating

shruthibing — Thu, 25 Jun 2026 18:53:20 GMT

I am validating the task 3 . my task is not validating. even i followed all the steps mentioned in the instructions. can any help me!

Enhancement Inquiry: Add Comment Button with Dialog in Smart Assessment Questionnaire

kallurirajg — Thu, 25 Jun 2026 08:52:28 GMT

I have created a Smart Assessment template using the Assessment Workspace (OOB Smart Assessment functionality).

Requirement: I would like to understand if it is possible to implement the following enhancement

Add a “Comment” button for each question in the questionnaire On clicking the button, a dialog/modal window should open Users should be able to enter and submit comments within the dialog After submission, the comment summary should be displayed below the respective question

Ask: Is this feature available out-of-the-box in Smart Assessment? If not, is it possible to implement this customization for all questionnaires(adding UI action and dislaying summary under question)? Are there any recommended approaches or supported methods to achieve this functionality?

Since Smart Assessment is an OOB solution, I want to confirm whether this is supported before attempting any customization.
Please let me know the feasibility and guidance.

ATF - Unable to Validate Response SLA Breach in Incident

Suresh_M — Wed, 24 Jun 2026 11:09:27 GMT

Hi Team,

I am trying to create an ATF test case to validate an Incident Response SLA breach, but the test is failing at the SLA breach validation step.

Test Steps:

Create and impersonate an ATF user with the itil role.
Open a new Incident form.
Set the following values:
- Short description: ATF - Response SLA Breach Validation
- Caller: ATF Test User
- Impact: 1 - High
- Urgency: 2 - Medium
- Assignment Group: Database
Submit the Incident.
Query the task_sla table and validate that the SLA record is in In Progress stage – this step passes.
Query the task_sla table where:
- Task = INC0010259
- Has breached = true

Issue:
The final query fails with the message:

FAILURE: No records matching query:
Task = INC0010259
and Has breached = true

ATF Execution Log:

Incident Number: INC0010259
Task SLA records found in In Progress stage: 2
No Task SLA record found with Has breached = true.

Geeting error as:FAILURE: No records matching query:
Task = INC0010259
and Has breached = true

Any guidance or best practices for testing SLA breaches using ATF would be greatly appreciated.

Thank you.