The Community Week Blog articles

MVP Insights: Agentic AI in Action - The Self-Evolving Service Catalog

Ravi Gaurav — Fri, 07 Nov 2025 20:36:31 GMT

Welcome to our Community Week MVP Insights series! Join ServiceNow MVP Ravi Gaurav as he discusses an idea he has around ServiceNow Agentic AI and self-managing catalogs.

MVP Insights: Small Skill, Big Impact - Unlocking Now Assist Custom Skills

SanjivMeher — Fri, 07 Nov 2025 20:23:52 GMT

Welcome to our Community Week MVP Insights series! Join ServiceNow MVP Sanjiv Meher as he walks through how you can unlock Now Assist custom skills.

MVP Talks: Scaling ServiceNow Success with Dev Reviews

Nia McCash — Fri, 07 Nov 2025 20:42:49 GMT

Join this session with ServiceNow MVP Nia McCash for a technical demo showcasing examples of dev reviews.

MVP Insights: Beyond the demo rooms - My 6-month journey with Now Assist

Paulsylo — Fri, 07 Nov 2025 19:50:27 GMT

Welcome to our Community Week MVP Insights series! Join ServiceNow MVP Paul Pradap Chandru as he walks through his experience using Now Assist and AI Agents.

Missed the Community Week Social Zoom Event? Here's the recording!

markpergola — Fri, 07 Nov 2025 19:54:23 GMT

Missed our live Community Week Social Zoom Event? Don't worry, we've got it here for you!

MVP Insights: My Journey as a Three-Time ServiceNow MVP

Vaishnavi Lathk — Fri, 07 Nov 2025 19:42:09 GMT

Welcome to our Community Week MVP Insights series! Join ServiceNow MVP Vaishnavi Lathkar as she describes her journey in becoming a 3x ServiceNow MVP!

MVP Insights: My Journey as a ServiceNow MVP

lukaskloke — Thu, 06 Nov 2025 20:01:07 GMT

Welcome to our Community Week MVP Insights series! Join ServiceNow MVP Lukas Kloke as he describes his journey with the ServiceNow Community and becoming a part of the MVP expert program.

MVP Insights: From Insight to Impact – Value Realization in Practice with ServiceNow

Victor Leite — Thu, 06 Nov 2025 18:51:01 GMT

ServiceNow offers powerful capabilities. Value appears when the right capability meets the right need and is stewarded until the benefit is realized. Our advisory role is to secure that alignment from the very first step.

Missed the Platform Owners Roundtable Zoom Event? Here's the recording!

Tanvi A Gokhale — Thu, 06 Nov 2025 18:38:17 GMT

Missed our live Platform Owners Roundtable Zoom Event? Don't worry, we've got it here for you!

Your Pre-Challenge Guide: #BuildWithBuildAgent starts November 12

Earl Duque — Fri, 07 Nov 2025 20:00:28 GMT

The Build with Build Agent Challenge is entering its fourth year, starting on November 12th, and it's your chance to put ServiceNow's most innovative AI development tool to the test!

Zoom Event: The Community Week Social: Lessons and Networking with ServiceNow MVP's

jordancbaron — Thu, 06 Nov 2025 16:42:25 GMT

HAPPENING NOW! Join MVPs and Developer Meetup Organizers to explore how the ServiceNow community can support your growth.

Voices of Community Episode 2: W/ Isela Phelps

Isela Phelps — Wed, 05 Nov 2025 21:37:04 GMT

Follow along with ServiceNow MVP Isela Phelps and her peers as they discuss what the ServiceNow Community means to them.

Zoom Event: Platform Owners Roundtable: Day in the Life of a Platform Owner with Jerry Wong

Tanvi A Gokhale — Tue, 04 Nov 2025 23:14:42 GMT

A Community-driven session connecting Platform Owners across roles and region, featuring expert show-and-tells, lessons learned, and networking!

Unpacking Labs: Build an AI Agent

Travis Toulson — Tue, 04 Nov 2025 21:00:00 GMT

In this Community Week special episode, Travis Toulson and three ServiceNow MVPs dive into the “Build an AI Agent” lab—live and unscripted. Watch them troubleshoot, test, and laugh their way through Agentic Workflows, tool creation, and some unexpected AI outputs (yes, even Abraham Lincoln makes an appearance).

MVP Insights: 4 low to no-code tricks every new ServiceNow Developer should know

Kalisha_m — Tue, 04 Nov 2025 20:29:26 GMT

Join ServiceNow MVP Kalisha Moore to learn 4 low to no-code tricks that every dev can use to improve their work processes!

Fixing a Frozen Now Assist Panel in ServiceNow: The Simple Context Profile Trick

Travis Toulson — Tue, 04 Nov 2025 20:10:47 GMT

ServiceNow developers working with Now Assist and AI Agents know how powerful these tools can be — but sometimes, things just don’t work the way you expect. A common (and super frustrating) issue we’ve seen? The Now Assist or AI analysis panel just... not loading. Even after plugin updates, version upgrades, and deep troubleshooting, the panel stays frozen.

If that sounds familiar, don’t panic — according to community MVP Paul Pratap Chandru, there’s a surprisingly simple fix: activate your context profile.

Why It Happens

Sometimes the issue isn’t with your plugin or configuration — it’s that the system doesn’t have an active context profile to work from. Without it, the AI agent startup hangs and the panel stays blank.

The Fix (Takes 10 Seconds)

Open the Application Navigator.
Search for context_profile (under the “Process” section).
Open the relevant profile (likely inactive).
Check the Active box.
Click Update.

Now, go back to your Now Assist panel and boom — the agent starts up, the screen loads, and everything is back on track.

Other Things to Check

If you're just getting started with analysis and AI features, make sure:

The relevant analysis plugins are installed.
The analysis panel is enabled.
You’ve configured the skills you want to use.
Users have the proper roles (analysis_panel_user, analysis_creator — not just admin).

Final Thoughts

Sometimes the best fixes are the simplest. Huge thanks to Paul for this incredibly useful tip during Community Week! If you’ve got your own tips and tricks, we’d love to feature them — let’s keep helping each other out.

AI That Builds Apps From Your Ideas? Meet ServiceNow Build Agent

kristymerriam — Wed, 05 Nov 2025 17:02:35 GMT

Ever wish you could skip the boilerplate setup and just get straight to building real features? With ServiceNow Build Agent, that wish is now a reality.

In this quick 'Did You Know?' episode, @Jerry kk Wong and @Isela Phelps introduce us to the Build Agent: an AI-powered assistant built right into the ServiceNow IDE. Just describe the app you want in natural language, and it handles the rest—from tables to logic to user interfaces.

Why It’s a Game Changer

Build Agent changes how developers and product owners interact with the platform:

Product Owners can go from idea to prototype without waiting on dev cycles.
Developers can skip repetitive setup and focus on innovation and custom logic.

And it’s not just about automation—it’s about augmentation. The AI works with you, improving with your input. Detailed prompts (called YOLO prompts) give it the context it needs to deliver higher-quality results with fewer interactions.

Try It for Free

• Available on the ServiceNow Store with 25 free interactions for 30 days
• Personal Developer Instances get 10 free interactions every 30 days
• Track your usage right inside the chat panel

Use Cases

Jerry and Isela have used Build Agent to quickly spin up tools like a Mental Connect Hub and a Development Hub, simply by guiding the agent with conversational input.

Join the Challenge

Community Week 2025 is the perfect time to give Build Agent a spin. Join the #BuildWith challenge from November 12–24 and share what you create!

So whether you're a dev or a PO, this tool is all about faster builds and smarter delivery—with you still at the helm.

MVP Talks: Inside the black box: A Generative AI technical deep dive

AndersCMA — Tue, 04 Nov 2025 18:10:18 GMT

Join ServiceNow MVP Anders Figenschow to explore the neural networks and transformer models powering AI features like code generation and ticket summaries.

MVP Talks: How to build apps and influence people

Phil Swann — Tue, 04 Nov 2025 04:12:19 GMT

Join ServiceNow MVP Phil Swann to explore why human relationships matter, and how to build apps that put people first.

MVP Insights: What great technical leads do before building begins!

Isaac Vicentini — Mon, 03 Nov 2025 21:34:21 GMT

Join ServiceNow MVP Isaac Vicentini as he dives into lessons from real ServiceNow projects about how technical leads can elevate requirements gathering, clarify user needs, and translate them into actionable technical work.