San Antonio SNUG articles

Don't Miss the San Antonio SNUG – February 5th at Chicken N Pickle!

JenniferK — Wed, 28 Jan 2026 22:51:43 GMT

It's not too late to register for the upcoming San Antonio SNUG + Pre-SNUG Workshop on Thursday, February 5that Chicken N Pickle (5215 UTSA Boulevard).

Register Now! San Antonio SNUG on February 5th!

JenniferK — Tue, 13 Jan 2026 21:35:21 GMT

Join fellow ServiceNow customers at our in-person San Antonio SNUG and option in-person workshop sponsored by Sigital! This is a day designed specifically for our customers.

June 5 Meetup in San Antonio (confirmed)

Bon_Capuyan — Mon, 19 May 2025 22:06:32 GMT

All are welcome. This will be the 2nd meetup of the year.

Save the Date and get ready to connect with your local peers and enthusiasts to talk all things ServiceNow and get an up close look and hands of experience of the GenAI for Admins, App Developers and Low Coders!

Zoom meeting link:
https://servicenow.zoom.us/j/96107050424?from=addon

6:00 Social - Zoom session will start
6:30 GenAI In Action
7:15 Meetup Chapter Announcements
7:30 SWAG Giveaways
7:45 Free-form Collaboration
Close

ServiceNow Developers unite! Meet up with colleagues in your area to learn the tips and tricks of ServiceNow Application Development. Get support from the community of developers, the Developer Program, and ServiceNow employees and partners. Think of it as a year-round CreatorCon that happens in your own town. Network with, learn from, and bond with the community of like-minded professionals in the ServiceNow developer ecosystem.

Details in the link:

https://www.meetup.com/san-antonio-servicenow-developer-meetup/events/307824111/?utm_medium=referral&utm_campaign=share-btn_savedevents_share_modal&utm_source=link

Texas SNUG - Event Recap

carolinecampbel — Fri, 25 Sep 2020 17:25:38 GMT

San Antonio-

Thank you for making the first ever virtual Texas SNUG such a great success. The day was filled with great content, collaborative Q&A, and a fun filled happy hour to round it out.

For those who were able to make it, please be sure to fill out our survey and provide us your feedback.

In case you missed the program or would like to re-watch a session, below are the following resources:

On-Demand Recordings for the Pre-SNUG No-Code Apps Demo and SNUG Sessions
Presentation decks (more presentations to be added shortly - check back for updates)

As always, we thank you for your participation and we look forward to seeing you at the next SNUG!

Covid-19 and Knowledge 2020 Update for SNUG Members

tracyo_brien — Wed, 18 Mar 2020 21:30:14 GMT

Dear SNUG Members,

At ServiceNow, our mission is to make the world of work, work better for people. As you probably imagine, the way people work has changed significantly over the past several days and weeks as organizations have adjusted to a new workplace reality in response to the COVID-19 virus.

For our customers, for our community, and for ServiceNow itself, business goes on—albeit in a different way. And we’re here to help.

I have two announcements, one regarding some new apps from ServiceNow to help organizations better coordinate people and logistics during emergencies, and the other is an update on Knowledge 2020.

Apps to aid COVID-19 response efforts

Recently, The State of Washington’s Department of Health developed an Emergency Response Operations app on the Now platform. The app is designed to help organizations better coordinate people and logistics during emergencies, with real-time visibility into response activities.

Because we believe this app can help other government agencies and organizations in their COVID-19 response efforts, we’re making the Emergency Response Operations app available at no charge to all ServiceNow customers.

We are also releasing three other apps that we developed specifically to help companies with their response to COVID-19 in areas such as managing quarantines and emergency procedures related to potential exposures and/or positive test results. These apps will also be available at no charge until September 30^th, 2020.

No-charge Apps:

Emergency Response Operations, initially created by the Washington State Department of Health, is a ServiceNow workflow that supports emergency response and preparedness at the state and local government level, as well as enterprises. It helps optimize resources and staff in critical locations.
Three no-charge community apps: Emergency Outreach, Emergency Self Report and Emergency Exposure Management. These apps are designed to help companies and employees stay connected, up to date, and effective during this time of crisis management. The apps are available now and will remain free through September 30, 2020 after which users will need to purchase a license for our app engine.

You can learn more about these apps at www.servicenow.com/crisisresponse.

How you can help

We have built a COVID-19 Resources forum as a place to collaborate, share suggestions for new apps and innovation, and discuss how you’re using the Now Platform to help your company deal with this crisis.

We’ve also launched an App Suggestion Portal where you can suggest improvements to our existing apps, submit suggestions for new apps, or vote on suggestions from others. Partners and Developers who create new apps can submit them for review in the Store to be added to the COVID-19 Apps section.

I would deeply appreciate anything SNUG Members can do to share feedback and input using the links above The more feedback we have the better!

Knowledge 2020:

The ServieNow leadership team has made the decision to take Knowledge 2020 to a digital experience. This decision wasn’t made lightly and comes after weeks of closely monitoring the evolving COVID-19 pandemic, but ultimately, the health and safety of our Knowledge 2020 attendees, employees, partners, and community comes first. We have sent out communications already to people who have registered, but in case you did not get it I wanted to keep you in the loop.

Important links:

Link to K20 blog: https://blogs.servicenow.com/2020/k20-coronavirus-update.html
Link to K20 FAQ: https://knowledge.servicenow.com/faq.html

Knowledge – FAQs - Available on the K20 website https://knowledge.servicenow.com/faq.html.

Who can I call for assistance with registration or any additional questions?
If you need any assistance with your Knowledge registration, please contact the applicable Knowledge support team listed below:

Knowledge 2020 Main Contact Information
Domestic: +1 866.855.3789
International: +1 650.416.8382
Email: knowledge@servicenow.com

Registration, Payments, and Changes

What happens to my paid Knowledge 2020 registration and add on’s like convenience packages and guest passes?
Good news! We are rolling over your Knowledge 2020 pass and add on’s to Knowledge 2021. If you would like to request a refund, please reach out to us at knowledge@servicenow.com.
What happens to my paid conference add on’s and/or training?
Good news! We are rolling over your Knowledge 2020 convenience package and add on’s to Knowledge 2021. If you would like to request a refund, please reach out to us at knowledge@servicenow.com.
I bought tickets to Knowledge as part of my sales contract. How do I receive a refund?
Tickets to Knowledge 2020 that were part of a sales contract will roll over to 2021. The company will receive the same number of passes but they will be attached to the company, not to an individual. If you do not want your tickets to roll over to Knowledge 2021, please contact your account manager.
Will there be a cost for digital participation?
We will not be charging for attending the Knowledge 2020 digital experience. Stay tuned for more information on how to register.

Travel & Accommodation

Will I receive reimbursement for airfare?
Airfare and hotel is the sole responsibility of the individual and will not be reimbursed.
How do I cancel my hotel reservation?
Reservations made through the Knowledge 2020 registration system will be cancelled on your behalf. Cancellations will be processed within 5 to 7 business days and you will receive an email with the confirmation details.

Note: If you booked a hotel outside of the Knowledge 2020 registration system, you are responsible for the cancellation of that reservation and any associated costs.
I booked a hotel through the Knowledge 2020 website; can I still keep the hotel room?
No. All hotel reservations associated with Knowledge will be canceled.
Will I receive reimbursement for hotels booked outside the registration system?
If you have made a reservation outside of the Knowledge 2020 registration system, please contact the hotel directly to cancel your reservation

General Information

How is the Coronavirus (COVID-19) situation impacting Knowledge 2020?
Please visit the Knowledge 2020 and COVID-19 blog for more information on this year’s event.
Will you be hosting Knowledge 2020 digitally?
The Knowledge 2020 digital experience will showcase all the ways you can unlock productivity through modern digital workflows, highlight the latest customer and platform innovations, and inspire the ServiceNow community to continue to create great experiences for businesses.

In the coming days and weeks, we will provide details about the Knowledge 2020 digital experience. We are committed to creating a phenomenal digital experience that will engage, inspire, and connect you to the best practices from our customers around the world. 

When will the Knowledge 2020 digital experience take place?
We are determining the dates for our Knowledge digital experience. Stay tuned for more!
Will there be access to Knowledge 2020 session content?
We are working quickly to determine our digital plans for Knowledge in order to provide some of the fantastic content we have for you. As our plans come together, we will let you know what options are available for participating in our digital event.
How can I connect with the Knowledge community?
Connect with other Knowledge attendees who are taking their work to the next level in our Knowledge Community.
Are the Now at Work events still being planned for later in the year?
Yes! Our Now at Work series will be taking place around the world in late 2020. Visit our website to sign up for updates.
Where can I receive updates regarding Knowledge 2021?
We have already set our sights on Knowledge 2021 in Las Vegas and can’t wait to see you there. If you registered for Knowledge 2020, we will send out a notification when you can learn more about next year’s event.

For further questions please access https://knowledge.servicenow.com/faq.html.

I am not sure when our cadence of SNUG meetings will continue, but in the meantime, we are working on options to provide virtual SNUGs. If you have idea’s you would like to share please contact me at tracy.obrien@servicenow.com.

Trusting that you and your families are keeping healthy and staying safe!

Kind Regards,

Tracy O'Brien

SNUGs only come to Austin once a year - DON'T MISS IT - Wed 9/26 @ The Brewtorium

angiezuniga — Fri, 21 Sep 2018 22:08:42 GMT

Join us this Wednesday at the Central Texas ServiceNow User Group Meeting in Austin!

RSVP HERE

Date: Wednesday, 9/26/18

Time: 10am – 3pm

Location: The Brewtorium, 6015 Dillard Cir A, Austin, TX 78752

Parking: Free and plenty of it!

Agenda:

10:00 – 10:15 Registration/Settling in

10:15 – 10:30 Welcome/User Group Introductions. One representative from each company. What company do you represent, and your primary uses of the platform?

10:30 – 11:00 London Release Highlights – ServiceNow, Omar Martinez

11:00 – 11:30 Slicing the Watermelon: Using ServiceNow to Create Transformative Customer Experiences – Virteva, Jamey Anderson

11:30 – 12:15 Explore New Tools and Resources Dedicated to your Success – ServiceNow, Jon Joslin

12:15 – 12:45 Lunch Break

12:45 – 1:25 Deploying to Other Entities – Harland Clarke, John Hauptmann

1:25 – 2:05 HR Scoped Application – Baylor Scott and White, Adrian Conway

2:05 – 2:50 Going live with Service Portal – Panel Discussion – Moderated by Ron Hill, ServiceNow.

2:50 - 3:00 Q&A/Raffle/Closing Remarks

3:00 – 4:00 Beer Social Hour

A special thank you to our partner sponsor, Virteva!

Note: Non-sponsoring partners are not permitted to attend. This is a customer-only event. Thank you for your consideration.

ServiceNow Subscription Management - Did you know?

ronhill — Fri, 17 Aug 2018 17:50:40 GMT

If you are an ServiceNow Admin and are struggling to make sure the right users have the right access to the various applications, take a look at this video. If you manage you ServiceNow subscriptions this is better way of doing it.

Please let your ServiceNow Account Manager or Solution consultant know if you need more information.

Best Regards,

Ron

Join us in Dallas at the Now Summit!

tracyo_brien — Tue, 07 Aug 2018 18:22:52 GMT

Please join us at the upcoming Now Summit on October 23rd at the Dallas Irvine Convention Center to learn how to deliver great experiences at work for your employees and customers. Discover what’s now and next for IT, HR, Customer service and security.

Why attend? Just like SNUG events, the Now Forum <name>is the place to learn, connect, and get inspired by ServiceNow visionaries, customers, and partners. This complimentary one day program offers keynote presentations, education sessions, access to our partner ecosystem and additional networking opportunities in ExpoNow. Discover how ServiceNow can help you deliver great employee and customer experiences.

SNUG members please stop by to pick up your ribbon after you pick up your badge and attend the cocktail reception sponsored by SNUGs to meet and collaborate with peers!

Click here to learn more and register!

Visit the SNUG booth at K18!

tracyo_brien — Tue, 08 May 2018 18:02:27 GMT

Visit the SNUG booth in the Customer Success Expo in the Community Lounge area to pick up your SNUG ribbon!

Getting Started with Performance Analytics

mazachary — Fri, 08 Dec 2017 17:26:25 GMT

There are a lot of customers that have Performance Analytics (PA) entitlements and either aren't fully utilizing it or possibly have never even turned it on. If that sounds familiar, ServiceNow has put together an excellent starter guide for new PA users. Take 30 minutes today to see how much more insight you can have into your data with PA than with just standard reporting by checking out the Getting Started with Performance Analytics Guide. I've also attached a handy PDF that shows ALL of the out of the box metrics and indicators that are provided for PA customers. I would bet that many customers are currently extracting data out of ServiceNow into Excel or BI tools to get this same insight when they could be using it right in the platform on your standard ServiceNow dashboards.

Six Easy Steps to Combat WannaCry with ServiceNow Security Operations

mazachary — Tue, 16 May 2017 14:44:12 GMT

Great blog on how ServiceNow could be used to address WannaCry or other similar security event.

https://servicematters.servicenow.com/six-easy-steps-combat-wannacry-servicenow-security-operations/

ServiceNow KB Article on WannaCry Ransomware

mazachary — Mon, 15 May 2017 15:04:13 GMT

WannaCry (or WannaCrypt, WanaCrypt0r 2.0, Wanna Decryptor) is a ransomware program targeting Microsoft Windows. On Friday, 12 May 2017, a large cyber-attack was launched, infecting over 230,000 computers in 150 countries. The WannaCry ransomeware exploits the Microsoft vulnerability MS17-010 [https://technet.microsoft.com/en-us/library/security/ms17-010.aspx] to infect unpatched Windows-based computers. The infection exploits Microsoft's implementation of the Server Message Block (SMB) protocol. Microsoft released a "Critical" advisory, along with an update patch to plug the vulnerability on 14 March 2017. This patch fixed several workstation versions of the Microsoft Windows operating system including Windows Vista and Windows 8 as well as server versions such as Windows Server 2008, but not the older Windows XP, according to Microsoft.

While the initial outbreak was suspected to originate from a Spear Phishing attack, the threat expanded by exploiting the SMB vulnerability to spread out to random computers on the Internet, and "laterally" to computers on the same Local Area Network (LAN).

ServiceNow Response:

ServiceNow does not use Windows-based computers in its production environment. As such, there is no direct threat to customer data hosted within ServiceNow's subscription service. Nevertheless, ServiceNow has implemented IDS signatures, SPAM filters, and Firewall rules to prevent, monitor and detect for signs of WannaCry-related activities.

For More, KB article: KB0549426

https://hi.service-now.com/kb_view.do?sysparm_article=KB0622722

vCOPS to ServiceNow Integration

thunt — Wed, 06 May 2015 15:44:27 GMT

Overview

VMWare vCenter Operations Manager, also known as VCOPS, is a key component of the vCenter operations manager suite. It provides comprehensive visibility and insights into the performance, capacity, and health of managed infrastructures. Evanios has created a packaged integration for vCops that will make it possible for you to receive alerts directly to ServiceNow.

Quickly integrate VCOPS to ServiceNow using Evanios Operations

With Evanios Operations and it's pre-packaged rules for VCOPS, our solution is able to integrate with ServiceNow in no time. The package contains out of the box defined rules to help VCOPS alerts to easily map to ServiceNow fields. When an alert occur in VCOPS, an SNMP trap will be send to the Evanios Agent. The Evanios agent will map these traps into Evanios Events and send the event details to ServiceNow so they can be dealt with accordingly. Once Evanios Operations is installed on your ServiceNow instance, you can tailor these rules or define new rules to fit your business needs.

Lets take a look at the vCops dashboard:

What does a vCops alert look like in ServiceNow?

Now that you have successfully integrated Evanios Operations as an event management layer between vCops and ServiceNow, lets see what a vCops event mapped to ServiceNow looks like:

Now that the SNMP trap event has been mapped to Evanios Operations; Here is a look at an incident in ServiceNow from vCops events:

The out of the box rules that are packaged with the VCOPS integration will map the SNMP trap received from VCOPS that is cryptic into the common event format that is readable and understandable by a night shift operator. The severity of the event is mapped accordingly based on the VCOPS severity and when a reset is sent from VCOPS, the event is automatically closed in Evanios Operations and the incident ticket updated.

For more information on how this simple integration works and to learn how to get started on your own integration, see our documentation.

Why Integrate VCOPS to ServiceNow through Evanios Operations?

Many of our customers have leveraged Evanios Operations to integrate VCOPS events into ServiceNow. Evanios Operations is an event and operations management solution that runs directly on ServiceNow. It collects events from your monitoring solutions and acts as a manager for them. With Evanios Operations you get an overall view of your IT environment where events can be de-duplicated, correlated and acted upon.

Our Event Management solution is a ServiceNow application, which is able to leverage ITSM data from other applications. The response to an event can be changed based on its definition the CMDB or what business services it might impact. The response can be handled differently if you are in the middle of an active scheduled change. Because let's face it: No one wants to get a wake up call for a scheduled change.

When you put an Event Management layer between the monitoring systems and ServiceNow's incident application, it provides a more effective way to create tickets in the service desk and meaningful incidents. But the reasons for using Evanios Event Management don't stop there — its processes are defined in ITIL v3 Service Operation and offer a more in-depth explanation.

Where do I go from here?

Learn how you can download and deploy the Evanios Integrations solution or our robust Evanios Operations Event Management platform for free.

Get more information on Evanios Integrations

Get more information on Evanios Operations

Read the documentation for the Evanios vCops Integration

Have a question? Contact us.

Thanks From Apptio

jakebraly — Sat, 12 Apr 2014 02:49:06 GMT

Thank you ServiceNow User Group - US - TX - Central Texas and LCRA for hosting yesterday's Austin ServiceNow User Group, April 10, 2014.

We enjoyed meeting you all and appreciate the opportunity to introduce ourselves and tell you about Apptio.

Several of you asked for our presentation after the event, so I am posting it here. You can also find a link to the tech brief I mentioned in my presentation here: IT Service Management: How to Become the CEO of Your Service Desk

Please remember, we are currently enrolling customers into our software preview program for the demo we showed you to get better service desk cost transparency and insights. If you are interested please email preview@apptio.com to get more information about the program.

Thanks again.

Jake Braly

jbraly@apptio.com

Director of Product Marketing

Call for Topics!

allison_asplund — Wed, 22 May 2013 18:32:19 GMT

Call for topics!
ServiceNow Texas community members — North Texas, South Texas, Central Texas!

We are planning our next Texas User Groups targeting early September and would like to understand which topics you are interested in hearing about. We have preselected four key topics (listed below) that were presented during the breakouts at Knowledge 13 our annual user conference that took place on May 12 — May 16, 2013 in Las Vegas.

Topic 1: Conducting an IT Symphony with ServiceNow Orchestration
Topic 2: What is new in Calgary — the latest release of ServiceNow
Topic 3: Debugging and Troubleshooting ServiceNow
Topic 4: Catalog/Request 201: Take your Service Catalog to the next level
Topic 5: Please provide a topic that you would like to hear about that is not listed above.

Your feedback is very important to us!

Thank you,
ServiceNow!

TxDOT Presentations!!

ronna_olivarez — Wed, 12 Dec 2012 21:42:16 GMT

Thank you to all of you who were able to make it to the 4th Qtr Central Texas LUG!

There were some requests for copies of the presentations done by the TxDOT team. They were gracious enough to share and allow us to post on the community site! Enjoy!

Fourth Quarter Service Now User Group - Call for topics & presenters

Rodney5 — Mon, 08 Oct 2012 17:48:46 GMT

Our Great Service Now Customers,

It is that time again. Time to start planning our next ServiceNow User Group Meeting.

Last time we were together we talked about having more and more of the customers presenting and soliciting your feedback on topics that will be presented.

Please respond to this post if you would like to present at the next User Group Meeting. We are all interested to hear what you have to say and what you have done with the ServiceNow Platform. It could be a 5-minute show and tell or a full hour deep dive on a new application/integration/process you have developed. As long as we hear from you, it is all good!

--> Please respond to this post with your presentation idea and contact information.

Additionally, what topics would you like to hear about from our amazing Solution Consultants? It is a big platform and their is lots to cover. Let us know what you are interested in so that we can have another valuable session in December.

--> Please respond to this post with your topic suggestion.

Speaking of December, our four city SN User Group TOLA-palooza will have the following tour stops.

Houston: 12/4
Austin: 12/5
Dallas: 12/6
Tulsa: 12/7

More information on the exact locations will be coming out shortly, but PLEASE SAVE THE DATE.

Have a great week ahead and we look forward to your responses and input!

ServiceNow TOLA-palooza Road Crew

User Group Documents

Rodney5 — Thu, 30 Aug 2012 00:54:15 GMT

A huge thank you to everyone that joined us for the ServiceNow User Group meeting last week. It was a great turnout and there was an INIFINITE amount of sharing, relationships and learning had by everyone that attended!!

As promised, I have attached the presentation materials that were used by Matt Beran during the CMS Lab (TOLA Q3.zip).

When discussing visual modeling of CMS plans we discussed the use of the Omnigraffle tool. Their web site is here:

http://www.omnigroup.com/products/omnigraffle/

The ServiceNow specific template can be found here:

http://graffletopia.com/stencils/870

For those that are using PC's/MS Visio, the .vss stencil can be found in the attached TOLA Q3.zip file.

Thanks again to everyone and we will see you soon!

Sign Ups Needed!! Service Now: Central Texas User Group

Rodney5 — Tue, 14 Aug 2012 15:37:45 GMT

One of the great parts of being a ServiceNow customer is the interaction and inspiration your receive from other customers and how they are tackling the same challenges. The best place to do this is at our quarterly User Group Meetings, and we need all attendees to register for our upcoming event next week.

Your registration is an important part of the LUG process for MANY reasons; so that we can continue to provide relevant content, attract guest speakers, and most important, order plenty of food!!

If you haven't registered, PLEASE DO SO HERE: http://community.servicenow.com/central-texas-user-group-3rd-quarter-meeting-cms-lab-edition

Our updated agenda for the day is:

8a - 10:00a : CMS Lab - Matt Beran (Maryville Technologies)

10 - 10:40a : SN Customer: David Pesek (Temple Inland, Inc.)
10:40a - 11:10a : SN Discovery and Business Service Maps
11:10a - 11:20a : SN Runbook Automation, brief overview
11:20a — 12:00p : StartNow Methodology
12p - 12:45p : Lunch
12:45p - 1:15p : ServiceNow & Mobility Options
1:15p - 2:00p Berlin Release Update & Futures

Looking forward to seeing everyone next week!

Central Texas User Group - CMS Lab Details

Rodney5 — Thu, 02 Aug 2012 15:16:47 GMT

One of the great things about ServiceNow is our extensive ecosystem of partners and technical experts. We are very lucky to have one of the best join us and guide the CMS Lab participants through a very valuable learning session.

Matt Beran is a significant thought leader from Maryville Technologies and he is bringing his years of experience, energy and insight to this quarters user group meeting. In two hours you will discover the elements of Content Management, perform exercises to practice what you have learned, and understand the flexibility of the CMS plugin.

By the end of the lab, participants will understand the basic elements of CMS, and how to customize a customer portal.

Lab Time: 8am - 10am CT (at the same location, and just before the formal User Group meeting)

Participants are encouraged to bring:
- Laptops
- Sandbox or dev instance access
- A logo image for your brand/company
- Style guidelines for your brand/company (color hex codes, font guidelines etc…)

If you have any questions, please contact: rodney.runolfson@servicenow.com