All Community Central forum posts

Re: CSA is transferring to AI system administrator?

GlideFather — Fri, 26 Jun 2026 16:15:54 GMT

That's great @SubrataA, this is not agreeing or disagreeing with me :))) it's designed by ServiceNow. if you don't like it then it's cool but you want to succeed in a dynamic platform and at the same time you reject the official recommendations from that very platform... then there's not much chance to help you. Also, how many of the classes you took before disagreeing with me ;))

If you want to get "your hands dirty", then you might want to try the learning plans as seen below. The CSA is to give you basic understanding of the platform, passing it doesn't give you special powers or super skills... that's why I tried to explain to you that CSA is not prerequisite, there are tons of resources that can be taken prior to regardless the number of year of experience.

Learning Plans at the Developer Portal

Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
You can try almost everything for free (except a few advanced features like AI).
Explore guides, tutorials, blogs, and documentation to learn more.
Short and self-paced modules.
Best practices, references,

Regarding the Servicenow irm entity class form

shashankmpr — Fri, 26 Jun 2026 15:30:49 GMT

While assessing the risk in my pdi .In my entity class form The primary risk assessment methodology field is hiding when i check in the form layout there also primary risk assessment methodolgy is not there.currently i am using the zurich version if any one help me in these to understand whats happening when the form is loaded the risk assessment methodolgy field in entity class field is hidding.

Re: CSA is transferring to AI system administrator?

Aditya_hublikar — Fri, 26 Jun 2026 15:23:17 GMT

@SubrataA All the best for your exam 😀

Re: CSA is transferring to AI system administrator?

SubrataA — Fri, 26 Jun 2026 14:23:03 GMT

Yes, Aditya, you are right. I already completed that course. Apart from that course, I've been learning more and getting my concepts cleared from Udemy and a couple of other sources. The more I practice and go through the courses, it will be helpful for me. Finally, I'm going to sit for the CS exam very soon, maybe at the end of July. I need one month. That is the good prerequisite. I already have that ebook. Yes, Aditya, you are right. I already completed that course. Apart from that course, I've been learning more and getting my concepts cleared from Udemy and a couple of other sources. The more I practice and go through the courses, it will be helpful for me. Finally, I'm going to sit for the CS exam very soon, maybe at the end of July. I need one month. That is the good prerequisite. I already have that ebook.

Re: CSA is transferring to AI system administrator?

SubrataA — Fri, 26 Jun 2026 14:21:17 GMT

Sorry, I don't agree with you, because I personally feel that I need to have that concept clear. I need to dirty my hands with the system and the PDI to become the great admin, so CSA I have to go through. I'm not a fresher or new to the industry. I have more than 15 years of experience in operations, business development, and talent acquisition. Sorry, I don't agree with you, because I personally feel that I need to have that concept clear. I need to dirty my hands with the system and the PDI to become the great admin, so CSA I have to go through. I'm not a fresher or new to the industry. I have more than 15 years of experience in operations, business development, and talent acquisition.

Re: PDI issue - SAMPro not activated

Tanushree Maiti — Fri, 26 Jun 2026 14:18:51 GMT

Hi @sarah_hildreth

Go to developer.servicenow.com
Click on Manage my instance button on top right

Search "Activate all Software Asset Management Professional plugins"

Note: Requires Subscription. Provides the capability to normalize software discovery information, reconcile entitlements with installs, and reclaiming unused software. Provides additional capabilities to reconcile publisher products.

2) If you get error from step 1 , follow these post : Install SAM Pro on PDI

PDI issue - SAMPro not activated

sarah_hildreth — Fri, 26 Jun 2026 14:05:27 GMT

I tried to add the SAMPro plugin to my PDI and it failed (second time actually, tried on previous PDI and then released that and tried again)

Is there a better location to ask for help on this?

Re: Labs

anushavenga — Fri, 26 Jun 2026 13:54:31 GMT

can you solve my problem who do I complete labs in this course guide me plz

Re: CSA is transferring to AI system administrator?

Aditya_hublikar — Fri, 26 Jun 2026 12:32:05 GMT

Hello @SubrataA ,

for csa exam :

Start reading Servicenow CSA E-book , you will get your e-book from fundamental course .

Most of the time, people get bored reading such a big eBook. However, it is very helpful for the exam. If you have already gone through the concepts in the eBook, and the same topics appear in the exam, you can quickly recognize that those questions are from specific sections.

So, don’t ignore the eBook—try to complete it.

The most important parts of the eBook are the last sections, such as Security Center, Shared Responsibility Model, and ServiceNow Encryption. These sections are often overlooked, but based on personal experience, around 4–5 questions can come from them.

Also, most of the theory and concepts in the eBook are already covered in ServiceNow prerequisite courses, so it becomes easier to revise quickly.

CSA exam blueprint you can refer from here :

https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blue...

Also refer this(CRAM flashcards which helps most ) :

https://www.servicenow.com/community/training-and-certifications/just-passed-my-csa-certification-ex...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

Re: CSA is transferring to AI system administrator?

GlideFather — Fri, 26 Jun 2026 12:22:46 GMT

ahoy @SubrataA,

no need for the CSA, you can take multiple courses without CSA, using it as a preparation.

Navigate to the link I shared with you above AI System Administrator Career Journey, go and select level to enrol: Associate - Professional - Expert (you can eventually skip between them)

And then for each of the level, you see this hexagons with materials to study - it can be an article, a training or other, some are optional/recommended, some are required and you can filter between them (click on the corresponding tiles)

Then you will eventually get to a point where CSA is required to complete the whole path but before that, you can start taking classes and trainings before that. It's not a prerequisite.

Re: Attachment - [Update] [Delete] action

Kieran Anson — Fri, 26 Jun 2026 11:47:05 GMT

Hi,

The File Attachment field type is only used on one field in my instance, so I'm not sure if SN intend it to be used widely.

It looks like the only checks it perform are to ensure the user passes a field ACL to write to the field, and has write access to the attachment record

Re: Labs

Tanushree Maiti — Fri, 26 Jun 2026 11:26:06 GMT

Hi @anushavenga

Share the screen shot.

What discrepancy you are getting.

Clear the instance cache using cache.do
Log out and login again

Re: PDI Created - but not showing in menu (DEV280352)

Tanushree Maiti — Fri, 26 Jun 2026 11:16:48 GMT

Hi @AsbjørnL

Go to the ServiceNow Developer Site(https://developer.servicenow.com/dev.do#!/manage-instance) and log in.
Click on your profile icon in the top-right corner.
click on Manage My Instance Button.
Click on eye icon besides current password to check the password
If that password does not work ,then only from Action (Gear icon)-> Reset the instance password

Re: PDI Created - but not showing in menu (DEV280352)

Aditya_hublikar — Fri, 26 Jun 2026 11:00:05 GMT

Hello @AsbjørnL ,

You can reset from here :

First reset from here

try to login this kind url https://devxxxxxx.service-now.com/login.do

If this helps you then mark it as helpful and accept as solution.

Regards,
Aditya

Re: CSA is transferring to AI system administrator?

SubrataA — Fri, 26 Jun 2026 10:38:03 GMT

Hi Tanushree,

As discussed with you, first I need to complete the CSA certification, right? Then I can focus on this AI System Administrator thing, correct?

See, every time I'm getting distracted when I see so many courses, so many directions. Just I need to stick to that first CSA exam, right?

PDI Created - but not showing in menu (DEV280352)

AsbjørnL — Fri, 26 Jun 2026 10:05:45 GMT

I got a PDI 2 days ago, but of course I forgot to note the admin password. I thought "Oh well, I'll use the pw reset feature", but the phone number isn't correct.

I cannot see any option to manage the instance in my user profile or on the Now Dashboard, so right now, it's stuck in a limbo, where I have build tables, but I cannot continue working on them because I cannot log in.

Any hints on how to fix this?

Labs

anushavenga — Fri, 26 Jun 2026 09:53:54 GMT

In completing labs I select all after that I found instances but after clicking instances it was not showing correctly can you please guide me my issue I can't understand what to do

Re: My task is not validating

GlideFather — Fri, 26 Jun 2026 09:17:50 GMT

ahoy @shruthibing,

could you possibly share the requirements and the validation message?

The wording from the failed validation can explain where to focus.

Also, if it is not a simulated lab (LabX) then you are allowed to complete the class at 80 %, so there's no need for you to spend too much time and efforts on adding a comment on incident, this step is asked here very frequently so the requirements or the validation has some issue obviously...

Re: How to Search for an Exact Word Match in a ServiceNow Text Field?

Tanushree Maiti — Fri, 26 Jun 2026 04:13:41 GMT

Hi @TimAnder1

Search behavior for exact match is controlled by the com.snc.agent_workspace.global_search.typeahead.exact_match_request_criterion_regex system property.

Refer: Global search displays exact matching records

You can check this KB for knowledge: KB0692729 Using keyword search with wildcards

Re: My task is not validating

Tanushree Maiti — Fri, 26 Jun 2026 03:30:12 GMT

Hi @shruthibing

Ensure you are impersonated by Platform User. You are right-clicking the header and select Save before adding any comments.

Check these videos, validate your implemented steps:

refer: https://www.youtube.com/watch?v=AgqQ-LWodxQ

https://www.youtube.com/watch?v=PFmFFaqaoxc