All Community Central forum posts

Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined”

TayyabU — Sun, 10 May 2026 08:08:51 GMT

Hi everyone,

I’ve been facing an issue with my ServiceNow profile portal for quite a long time. Whenever I open “My Profile & Settings,” it redirects to a technical issues page saying “We will be back shortly,” and my profile name appears as “undefined undefined.”

I’ve already tried:

Clearing cache/cookies
Different browsers
Incognito mode
Logging out/in

But the issue still persists. Has anyone faced this before or knows a fix?

Thanks in advance.

Re: ways to handle full email signatures cluttering Incident tickets

Diogo Ramos — Fri, 08 May 2026 13:45:06 GMT

As far as I am aware for OOB solutions, you only have the following properties:
Email image filtering • Australia ServiceNow AI Platform Administration • Docs | ServiceNow

Normally these should already remove some clutter from your activity. You can off course always improve further depending on your use case by creating your own customized solution, I did not try yet, but an AI approach could probably be interesting for this.

I hope this helps !

Re: Request to delete developer account

21121A3359 — Fri, 08 May 2026 13:41:15 GMT

@bommarajesh

Hi,

If you no longer use your Personal Developer Instance (PDI), you can simply allow it to be reclaimed due to inactivity. ServiceNow will automatically remove the instance after the reclaim period.

For deleting or deactivating your ServiceNow Developer account permanently, you may need to contact the Developer Program support team through the Developer Site support/help section.

You can also check:

Developer Site Profile Settings
Support/Contact Us section on the Developer Portal

Hope this helps.
Thank you.

Re: ways to handle full email signatures cluttering Incident tickets

Sharad_Mehra — Fri, 08 May 2026 13:32:43 GMT

@ashleyharve Could you please share the details.Thanks

Re: how detections are updated from stale to closed???

pr8172510 — Fri, 08 May 2026 12:18:48 GMT

Hi @areefshaik2,

As per ServiceNow Vulnerability Response behavior , detections generally move through the lifecycle:

Open → Stale → Closed

The Auto Close Rules primarily evaluate Open detections based on conditions like Last Found date, Last Scan date, or scan inactivity thresholds (for example 45 or 90 days). When those conditions are met, the detection is first moved to Stale instead of directly closing it.

The reason ServiceNow uses the Stale state is to avoid false closures in scenarios where:

the asset has not scanned recently,
scans failed,
or the vulnerability temporarily stopped reporting.

After a detection remains in Stale state and subsequent scans continue to confirm that the vulnerability is no longer detected, scheduled lifecycle jobs in Vulnerability Response move the detection from Stale to Closed automatically.

Auto Close Rules: Open → Stale
Subsequent validation/scheduled lifecycle processing: Stale → Closed

You can also review this behavior from:
Vulnerability Response → Administration → Auto Close Rules
and related Scheduled Jobs handling detection lifecycle processing.

Re: Assessment Simulator Task 6: Create a Dashboard and Add a Visualizaiton

nirbhay803 — Fri, 08 May 2026 10:53:23 GMT

very useful

many thnaks

VIT has state is closed but reason is empty but qualys found new detection still VIT is not reopen?

areefshaik2 — Fri, 08 May 2026 07:47:17 GMT

VIT has state is closed but reason is empty but qualys found new detection still VIT is not reopen?

any auto close rules are restricting the reopening??

any specific reason ??? why its not reopen?

how detections are updated from stale to closed???

areefshaik2 — Fri, 08 May 2026 07:45:27 GMT

how detections are updated from stale to closed???

auto close rules are apply only to open detections which are last scan or last found more than 45 days or 90 days? then auto close rules are updated the detections to stale .... then how stale detections are moved to closed?? what is actually process???

Request to delete developer account

bommarajesh — Fri, 08 May 2026 04:20:04 GMT

Hello ServiceNow Team,

I would like to permanently delete/deactivate my ServiceNow Developer account and my Personal Developer Instance (PDI): dev374732.

I received an email stating that my PDI will be reclaimed due to inactivity, and I would like to fully remove both the developer account and the instance.

Please help me with the process.

Thank you.

Re: How can i get update set images from default to my update set

TharaS657398130 — Thu, 07 May 2026 12:27:26 GMT

Hi,

You can move them manually from the Default Update Set to your personal update set. Open the Default Update Set, go to the Customer Updates related list, find the image records/history image records that were captured, open each update record, and change the “Update set” field to your personal update set. Save the record and repeat for the remaining ones.

How can i get update set images from default to my update set

anilpowerbi — Thu, 07 May 2026 02:05:56 GMT

i've created one application, unfortunately i stored all the history images in default update set now i want to move all those images into my personal update set. How can i perform that?

Re: Virtual agent - When user is idle whilst connected to advisor

Tanushree Maiti — Wed, 06 May 2026 18:41:41 GMT

Hi @EveP

How to Change the Timeout:

To make this change, there are two things involved:

System Property: There's a setting called "com.glide.cs.conversation_idle_timeout" that controls the timeout duration.

Scheduled Job: A background process named "Time Out Abandoned VA Conversations" needs to be updated to run regularly and clear out inactive chats according to the new timeout.

If the property does not exist you can create one. The OOB setting of the property is 24 hours in seconds [Integer - 86400]. Similarly, the job has to be configured periodically.

Change the idle chat timeout values

Add the com.glide.cs.idle_chat_reminder_timeout and the com.glide.cs.idle_chat_cancel_timeout properties to the System Property [sys_properties] table to set the chat reminder message timeout and the idle chat cancel timeout values. Create both properties at the same time.

As admin, navigate to All, and then enter sys_properties.list in the filter.

Select New to add the com.glide.cs.idle_chat_reminder_timeout property.

On the form, fill in the fields.

Field Value

Name	System property name. Enter: com.glide.cs.idle_chat_reminder_timeout
Description	Explanation for this property. For example: Idle chat reminder timeout (in seconds)
Type	Data type. Select integer.
Value	Enter the number of seconds before the idle chat reminder message is displayed, after the requester's last response. This value must be equal to or greater than 120 seconds, since the Idle Chat Timer Task job runs every 120 seconds to check active chat sessions. For example, if the idle chat reminder message is to be displayed 5 minutes after the requester's last response, enter 300 seconds. Note: If you want to set an idle chat message reminder timeout that is under 120 seconds, you must also change the time at which the Idle Chat Timer Task job runs. The job must check for idle chats within a shorter time frame. For example, if the reminder message timeout is 60 seconds after the requester's last response, set the Idle Chat Timer Task job to run every 60 seconds. For more information on base system scheduled jobs, see System scheduler.

Select Submit.

In the System Properties table, select New to add the com.glide.cs.idle_chat_cancel_timeout property.

On the form, fill in the fields.

Field Value

Name	System property name. Enter: com.glide.cs.idle_chat_cancel_timeout
Description	Explanation for this property. For example: Idle chat cancel timeout (in seconds)
Type	Data type. Select integer.
Value	Number of seconds before an idle chat is canceled (times out). This value must be larger than com.glide.cs.idle_chat_reminder_timeout, where the difference between this value and com.glide.cs.idle_chat_reminder_timeout is larger than or equal to 120 seconds (2 minutes, which is when the Idle Chat Timer Task job runs). For example, if the reminder message timeout value is 300 seconds (5 minutes), the idle chat cancel timeout value must be 420 seconds or greater. Note: If you changed the Idle Chat Timer Task job, the difference between the chat cancel timeout value and the idle chat reminder timeout must be larger or equal to the Idle Chat Timer Task job time. For example, if the reminder timeout is 60 seconds and the Idle Chat Timer Task job is also 60 seconds, the idle chat cancel timeout value must be 120 seconds or greater.

Select Submit.

Set the inactivity timeout behavior

The com.glide.cs.start_idle_timeout_after_agent_response property determines the timeout behavior when inactivity is triggered. When this property is true, the inactivity timer does not start until the agent sends a non-automated response to the requester.

As admin, navigate to All, and then enter sys_properties.list in the filter.

Select New to add the com.glide.cs.start_idle_timeout_after_agent_response property.

On the form, fill in the fields.

Field Value

Name	System property name. Enter: com.glide.cs.start_idle_timeout_after_agent_response
Description	Explanation for this property. For example: Timeout behavior when inactivity should be triggered.
Type	Data type. Select true/false.
Value	Either true or false.

Select Submit.

Set the server disconnect timeout for guest conversations

The com.glide.cs.chat_disconnect_timeout property determines how long the system will wait to reconnect a disconnected conversation before it ends the chat. If communication is reestablished during that timeframe, the conversation resumes.

As admin, navigate to All, and then enter sys_properties.list in the filter.

Select New to add the com.glide.cs.chat_disconnect_timeout property.

On the form, fill in the fields.

Field Value

Name	System property name. Enter: com.glide.cs.chat_disconnect_timeout
Description	Explanation for this property. For example: Timeout behavior for disconnected guest conversations.
Type	Data type. Select integer.
Value	Number of seconds before a disconnected guest chat is canceled (times out). The client will try to reconnect during that time.

Select Submit.

Refer this servicenow Documentation & helpful article:

Controlling idle live chat sessions

Understanding Virtual Assistant Timeout Settings

How to Automatically close the Virtual Agent conversation if users don't take the actions within 2 hours.

Re: Assessment Stimulator Task 6:Create a dashboard and create a visualization

CN-L — Wed, 06 May 2026 12:03:44 GMT

Thanks.

TL/DR;

Double check the Configuration and the Details panels and make sure you've updated the name/title in both of these locations.
Make sure you've added the visualization to the dashboard that you created and the start of the task and hit the save button.

Below are some notes that I've been compiling on this task regarding those specific validation errors:

Using the Visualization Designer, did you create the 'Incidents by Priority' report?
This error relates to steps 3-5 in the task instructions.

The focus here seems to be on updating the visualization that you created in the previous steps.

Hint: Don't forget to check both the Configuration and Details panels to ensure that all elements have been updated as outlined in the task instructions.
Were you able to add the new report to the Dashboard?
This error is specific to step 6 of the task instructions.

Check that you have added the data visualization that you created earlier and have saved the update to your dashboard.

If you're still encountering issues after this, please can you provide some more screenshots of your configuration.

Re: Assessment Stimulator Task 6:Create a dashboard and create a visualization

TanviKulkarni24 — Wed, 06 May 2026 11:52:24 GMT

The following are the 2 errors:
Using the Visualization Designer, did you create the 'Incidents by Priority' report?
Were you able to add the new report to the Dashboard?

Re: Assessment Stimulator Task 6:Create a dashboard and create a visualization

CN-L — Wed, 06 May 2026 11:49:47 GMT

Hi @TanviKulkarni24 - which validation error are you receiving? This will help pinpoint the cause.

Re: Assessment Stimulator Task 6:Create a dashboard and create a visualization

TanviKulkarni24 — Wed, 06 May 2026 11:43:58 GMT

Thanks for the suggestions to get this issue resolved but the issue is still persisting.

I created the dashboards from the scratch and even tried to solve it with the solutions in the provided link.

I followed each and every step as mentioned and generated the dashboard by adding the "Incidents by Priority chart" to the dashboard "My Incident Overview "but still it is not working and validation fails.

Re: is it possible attachment should open and edit in new tab on incident record table please guid

Tanushree Maiti — Wed, 06 May 2026 11:34:28 GMT

Hi @janardhan5

Check this post : https://www.servicenow.com/community/developer-forum/need-view-option-for-the-attachment-on-incident-form/m-p/2614061

Re: is it possible attachment should open and edit in new tab on incident record table please guid

Tanushree Maiti — Wed, 06 May 2026 11:32:53 GMT

Hi @janardhan5

Refer these KB/Articles and follow the steps:

KB2997567 KB Attachments Open In A New Tab Instead Of Downloading The File

Open attachments on knowledge articles in a new tab or window

How to preview attachment in the new tab from Workspace

Re: Need Help ASAP – Fujitsu ServiceNow Drive Noida (CSA/CAD) | What and how to prepare?

SparshiJ — Wed, 06 May 2026 11:06:28 GMT

Apologies for the duplicate posts — it happened accidentally. I’ve already cleaned up the extras and retained only this original thread.

Re: Need Help ASAP – Fujitsu ServiceNow Drive Noida (CSA/CAD) | What and how to prepare?

Mark Manders — Wed, 06 May 2026 10:53:42 GMT

Can you please stop posting the same things over and over again in different topics? That's against the communities code of conduct!