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I have configured Smart Assessment using SAE on Business Application table

Nataraju BVR — Mon, 10 Aug 2026 08:23:02 GMT

I have configured Smart Assessment using SAE on Business application table to take assessment and using OOB Smart Assessment Trigger using Flow designer. Assessments are creating but i'm not able to find under GRC Task. I'm sending notification on created assessment with link user can able to take assessment from link but would not able to find on instance.

Please help me on this, where can user find the assessment assigned to user

Re: ArchX Certification - Need some advise

simrancal — Sun, 09 Aug 2026 19:24:09 GMT

Thank you. Much appreciated

Re: Did you create the SNPI Labs Sprint? *Error

glideFather — Sun, 09 Aug 2026 18:19:48 GMT

ahoy @cartmanstif,

could you possibly share the message from rejected validation? it could help to understand the rejection better...

Your screenshot is with system administrator, was it done with the proper user, wasn't it expected to be the platform user insetad?

Re: Scripting in ServiceNow Primer - Sim Task #1 failed

glideFather — Sun, 09 Aug 2026 18:16:57 GMT

ahoy @rakeshkrme1,

maybe you have maybe you haven't, it's impossible to tell without visibility.

Share the message from rejected validation as well as the instructions and what you did to compare.

As said above, it's difficult to help while not seeing what you did... but this seems that you might haven't impersonated for a platform user (maybe?), could you possibly check this?

Re: Assessment simulator task 1: Personalize your instance

DeepikaM4146304 — Sun, 09 Aug 2026 13:14:34 GMT

Very useful

Re: FLOW Designer, conditons

Nishant8 — Sun, 09 Aug 2026 06:20:58 GMT

Hello @conceicaog , Please do a following:

- Create a Flow Variable of type String (for example name it as is_after_6pm). You can create flow variable from the three dot available on the top

- Create first step as 'Set Flow Variables' (select it from the Flow Logic) and use below script. To use script first click on the Toggle script option as below:

Script:

var now = new GlideDateTime(); var localDisplay = now.getDisplayValueInternal(); var timePart = localDisplay.split(' '); var currentHour = parseInt(timePart[1].split(':')[0], 10); if (currentHour >= 18) { return "yes"; } else { return "no"; }

- Now, use this variable is_after_6pm is yes in the time condition along with Reservation Count > 10

Should you need any further assistance, please let me know.

Regards,

Nishant

Re: Sim Task #7 Create a Business Rule that calls a Script Include Can not get to work

Nishant8 — Sun, 09 Aug 2026 04:01:41 GMT

Hello @eplee , Your scripts look fine and should work. However, could you please verify below minor things:

- Ensure there is no space in the name of Script include (I couldn't verify as it was blur in the screenshot)

- Category of the Problem, which you are updating, is Hardware

- Check the output at System Logs-> System Log -> Script Log Statements

Regards,

Nishant

Microsoft Outlook Add-in Issue

siddesK — Sat, 08 Aug 2026 21:42:16 GMT

Hello Folks,
I am facing this issue where the Microsoft Outlook add - in is not working as expected.

What could be cause? I read somewhere that this could be regarding some CSP configuration that is blocking the request.
Note: Add-ins plugins are working fine(active) and are not updated as well.
Can you please help if anybody was able to solve this issue?

FLOW Designer, conditons

conceicaog — Sat, 08 Aug 2026 14:52:39 GMT

Preciso criar um flow com condição de hora, exemplo: Se a reserva da sala for >10 OU após as 18h faça X coisa, porém o campo de condição só me retorna datapill, não consigo preencher o horario.

Scripting in ServiceNow Primer - Sim Task #1 failed

rakeshkrme1 — Sat, 08 Aug 2026 03:08:30 GMT

Hello All,

In the Scripting in ServiceNow Primer - Sim Task #! failed although I have created all the favorites.

Re: Welcome to Service Now training

Rafael Batistot — Sat, 08 Aug 2026 00:16:35 GMT

Hi @lcook2

You cannot request a new instance on your own because you have 0 Instances remaining and the status is Terminated.

Submit a support case on Now Learning under Help/Support \rightarrow Create a Case. Explain that your simulator limit was reached due to a task error and attach your screenshot so they can reset your instance quota.

When you get the new instance, make sure you impersonate ⁠Platform User⁠ before doing the task, and click the star icon directly next to Self-Service > Knowledge in the navigation menu (not from inside the page body).

Re: Sim Task #7 Create a Business Rule that calls a Script Include Can not get to work

eplee — Fri, 07 Aug 2026 20:00:12 GMT

Thank you so much for your response. I don't know if it's my pc, but images are coming up blurry. I am unable to compare to the code I used. I'll try to do my best to review the code. Thanks again.

Re: Sim Task #7 Create a Business Rule that calls a Script Include Can not get to work

k_lutz — Fri, 07 Aug 2026 19:46:01 GMT

Hello @eplee

This worked for me. Please see screenshots. I did this in my PDI.

Re: Unable to delete steps in flow designer

k_lutz — Fri, 07 Aug 2026 18:18:57 GMT

You're welcome...I am not sure when that started to show up but I had run into the same thing...I was like wait...I was just working on this flow and now can't do anything.

Re: Unable to delete steps in flow designer

neeluk — Fri, 07 Aug 2026 18:04:19 GMT

Look at that....It worked 🙂
Thank you so much for the solution.

Re: Unable to delete steps in flow designer

k_lutz — Fri, 07 Aug 2026 17:59:57 GMT

hi @neeluk

Check if the edit flow button has popped up. If it is showing up in the corner you will need to click on that first.

Unable to delete steps in flow designer

neeluk — Fri, 07 Aug 2026 17:46:02 GMT

In my personal instance (Australia), I'm building a workflow in flow designer. I'm unable to delete steps in flow designer. The 'x' seems to be greyed out. I have added all permissions under the sun in my profile and it still appears greyed out. Anyone else experienced this and how did you fix it?

Re: Sending an ongoing customer message via Virtual Agent Bot Integration API after Live Agent hando

PrifyP — Fri, 07 Aug 2026 14:49:06 GMT

Hi @Victor Chen
As I could see some documentation around Virtual Agent API that you have added, thought of tagging you here in case you have suggestions or can point me to someone who can answer this

Sending an ongoing customer message via Virtual Agent Bot Integration API after Live Agent handoff

PrifyP — Fri, 07 Aug 2026 13:00:20 GMT

What we're building: A custom web app that talks to Virtual Agent + Advanced Work Assignment to hand a chatbot conversation off to a live human agent in Agent Workspace, with two-way messaging after handoff. We're driving this entirely through sn_va_as_service's Bot Integration API (POST /api/sn_va_as_service/bot/integration), authenticated via Basic Auth + the integration token.

What works — conversation creation and handoff:

START_CONVERSATION creates the conversation. The synchronous HTTP response is just {"status":"success"} — no session id in it. The real session id only arrives async, via the outbound webhook, in a body item shaped like:

{"actionType":"StartConversation","conversationId":"<real id>","uiType":"ActionMsg", ...}

We correlate that back to our original call via requestId.

Sending a follow-up message with action: "AGENT" and message.text set to the exact label of a TopicPickerControl option the bot's opening response offers (in our case, "Live Agent Support", which NLU-matches a topic named the same) correctly triggers the full handoff sequence — confirmed via the webhook pushes we receive in order: SubscribeToSupportQueue → StartSpinner → SwitchToLiveAgent → SubscribeToChatPresence → a System/ActionMsg push with "message":"Agent has joined." → the agent's queue-configured auto-greeting. This part works reliably.

Where we're stuck — sending the customer's next message once the agent is already live:

Every subsequent customer message needs to reach that same live agent in Agent Workspace. We've tried:

action: "AGENT" again, with the real message text, on the same clientSessionId. Result: the webhook returns "score": 0, "takeControl": true, and a bot-generated fallback response (e.g. "I'm having technical issues and won't be able to continue this conversation." or, on an earlier attempt, "It seems you have left the conversation.") — never the human agent. Worse, the underlying interaction record transitions to Closed Abandoned, killing the live session outright rather than just failing to deliver that one message.
action: "USER" instead — silent no-op, no webhook activity at all, message never delivered anywhere.
action: "AGENT" with contextVariables set (per the pattern shown for queue-targeted transfers in ServiceNow's own docs, e.g. {"b2b_category":"humanresource"}) — identical failure to the plain AGENT case above (score:0, takeControl:true, Closed Abandoned). We also confirmed on the AWA Queue record itself (Work item routing condition builder) that there's no field available to even receive an arbitrary contextVariables key — so this wasn't a queue-condition mismatch, it's that AGENT re-enters the bot/NLU pipeline regardless of what's attached to the call, once a live agent already owns the interaction.

It looks like the Bot Integration API's AGENT (and USER) actions are fundamentally bot/NLU-conversation actions, with no "just relay this raw text to the human agent who already joined" mode — but we haven't found this stated anywhere in the docs, so we may be missing an action, a flag, or an entirely different endpoint meant for this exact purpose.

Question: Is there a documented, supported way to send an ongoing customer message into an already-live agent chat via the Virtual Agent / sn_va_as_service Bot Integration API (or any other supported API), without it re-entering the bot/NLU pipeline or risking the interaction being closed as abandoned?

Re: KB Articles and Community Posts are showing as Archived

Mohammed8 — Fri, 07 Aug 2026 12:27:20 GMT

Hi @mohammedafi

Its widely seen issue from past few days.

@yashkamde has answered similar question, you can refer this trail to know more:

Solved: Re: This Content was Archived Try searching for re... - ServiceNow Community