All Community Resources posts

Re: How to Become a ServiceNow MVP by Sharing What You Know

salma98 — Sun, 17 May 2026 19:56:38 GMT

@Bill Martin Valid points. Repeated questions is the most seen and most relatable for all of us... Good idea

How to Become a ServiceNow MVP by Sharing What You Know

Bill Martin — Sun, 17 May 2026 07:29:52 GMT

Want to become a ServiceNow MVP? Start by sharing the problems you already solve. This article shows how your daily work, repeat questions, and public answers can build real community value and grow your expert status over time.

Re: ServiceNow Community Code of Conduct for all members

MohananeshiK — Wed, 13 May 2026 15:31:59 GMT

Good

Re: Become an Expert

ShontuB — Tue, 12 May 2026 22:47:40 GMT

Thanks for Sharing the roadmap

Re: How to Create, Manage, Edit, and Delete Articles

sonabaid — Tue, 12 May 2026 11:57:46 GMT

If anyone knows how I can add the tag of "featured" on an article that is being published, please share?

Re: The Idea Portal has moved to Now Support

Niclas — Fri, 08 May 2026 13:12:48 GMT

What is the current state of the Idea Portal? It was used to be a great feature, I liked to browse what others suggest, vote on Ideas, see feedback from the ServiceNow product teams. Now if I sort the Idea Portal by Most Voted all of those have been in Under Consideration state for 5-7 years.

Re: ServiceNow Community Code of Conduct for all members

jasonsaputo — Wed, 29 Apr 2026 14:30:38 GMT

Good morning, everyone! I am just getting started with using ServiceNow. I am a cybersecurity professional with a deep background in AWS and Oracle Cloud.

Re: Become an Expert

NatashaA — Thu, 16 Apr 2026 16:48:51 GMT

Am I overlooking a chatbot on this site? That'd be a neat feature.

Re: ServiceNow Community Code of Conduct for all members

Dr Atul G- LNG — Thu, 16 Apr 2026 13:44:02 GMT

Thanks @Steph Morillo for making it more clear.

Re: ServiceNow Community Code of Conduct for all members

Steph Morillo — Thu, 16 Apr 2026 14:52:13 GMT

Hi everyone!

We have made an update to the Code of Conduct. Posting certificate exam questions and answers is now an explicit violation, in addition to promoting "cert dump sites".

If you come across a cert exam question or answer thread, please open up a report for the moderator team and it'll get looked into.

Cheers,

ServiceNow Community Team

Re: ServiceNow Community Code of Conduct for all members

EllaMaeF — Mon, 13 Apr 2026 17:20:00 GMT

hello everyone

here is a start of my career change, and to join this community is going to be.a big part of my journey as a ServiceNow ITSM... at least that is my goal,.

Thank you!

Re: Community Points and Levels

ShontuB — Mon, 13 Apr 2026 16:32:21 GMT

@Dan Bruhn Very helpful insight and explanation. Thank you very much for your guidance.

Re: Convert Knowledge Article to PDF in Servicenow Script (Article Body Field to PDF Generation)

Rafael Batistot — Sat, 11 Apr 2026 00:14:45 GMT

there are another ways to get the seme result

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818411

Re: Convert Knowledge Article to PDF in Servicenow Script (Article Body Field to PDF Generation)

Jeff Schodde — Fri, 10 Apr 2026 22:31:57 GMT

Extremely cool. Thanks for sharing!

How to resolve issue with Correlator id when using executeAsync() without Midserver

raghu59 — Tue, 07 Apr 2026 17:10:10 GMT

Issue-

A frequently encountered challenge when using executeAsync() is how to process the response coming back from the 3rd party and correlate to the source. This is because the correlation identifier set on the outbound request is not propagated to the corresponding input record in the ECC Queue — consequently, it becomes unfeasible to identify the originating source record and process the response without an alternative correlation strategy

Sample Requirement -

Whenever an incident is created, an outbound call (asynchronous) should be triggered to the 3rd party and description of the incident should be updated with the response from the 3rd party.

Solution -

1) Create BR on the incident table as below (on Insert)-

2) Create another BR on ecc_queue table with the required conditions like

Agent - RestClient

Queue- Input

State- Ready

Source - <3rd party URL>

3) The actual issue is correlating the Input to the Output record as the Correlation value for Output is populated by using below code in the BR -

restMessage.setEccCorrelator(correlator); but in the input record, this Correlation value is empty.

4) To resolve this, we can use the link between Input and output record i.e 'Response to' column in the ECC Queue BR -

var correlator = current.response_to.getRefRecord().getValue('agent_correlator');

- Adding the below BR scripts used for this integration just for the reference -

BR on Incident table -

(function executeRule(current, previous /*null when async*/) {

var correlator = current.number;

try {

// ── Step 1: Build REST Message ──

var restMessage = new sn_ws.RESTMessageV2();

restMessage.setHttpMethod('GET');

restMessage.setEccCorrelator(correlator);

restMessage.setEndpoint(

'https://api.ipify.org?format=json'

);

// ── Step 2: Execute the call ──

var response = restMessage.executeAsync();

}

catch(ex) {

gs.error(

'[IPifyBR] Error: ' + ex,

'IPifyBR'

);

}

})(current, previous);

BR on ECC Queue table -

(function executeRule(current, previous) {

try {

// ── Step 1: Get raw XML payload ──

var payloadXML = current.getValue('payload');

if (!payloadXML) {

gs.error(

'[ECC_BR] Payload is empty',

'ECC_BR'

);

return;

}

// ── Step 2: Parse XML ──

var xmlDoc = new XMLDocument2();

xmlDoc.parseXML(payloadXML);

// ── Step 3: Get status code ──

// From <parameter name="http_status_code"

// value="200"/>

var statusNode = xmlDoc.getNode(

'//parameters/parameter' +

'[@name="http_status_code"]'

);

var statusCode = statusNode

? statusNode.getAttribute('value')

: null;

gs.log(

'[ECC_BR] Status Code: ' + statusCode,

'ECC_BR'

);

// ── Step 4: Get response body ──

// From <output>{"ip":"148.139.1.10"}</output>

var outputNode = xmlDoc.getNode(

'//result/output'

);

var body = outputNode

? outputNode.getTextContent()

: null;

gs.log(

'[ECC_BR] Body: ' + body,

'ECC_BR'

);

// ── Step 5: Process response ──

if (statusCode == '200' && body) {

// Parse the JSON inside the output

// body = {"ip":"148.139.1.10"}

var parsed = JSON.parse(body);

var ip = parsed.ip;

gs.log(

'[ECC_BR] IP Address: ' + ip,

'ECC_BR'

);

// ── Step 6: Update the incident ──

// Find the incident using correlator

// or whatever reference you stored

// var correlator = current.getValue(response_to.agent_correlator);

var correlator = current.response_to.getRefRecord().getValue('agent_correlator');

var gr = new GlideRecord('incident');

gr.addQuery(

'number',

correlator

);

gr.setLimit(1);

gr.query();

if (gr.next()) {

gr.setValue(

'description',

'Public IP captured: ' + ip

);

gr.update();

gs.log(

'[ECC_BR] Updated incident: ' +

gr.getValue('number'),

'ECC_BR'

);

} else {

gs.error(

'[ECC_BR] No incident found ' +

'for correlator: ' + correlator,

'ECC_BR'

);

}

} else {

gs.error(

'[ECC_BR] Bad response — ' +

'Status: ' + statusCode +

' | Body: ' + body,

'ECC_BR'

);

}

} catch(ex) {

gs.error(

'[ECC_BR] Error: ' + ex,

'ECC_BR'

);

}

})(current, previous);

Re: Community Points and Levels

gvsrkp — Thu, 02 Apr 2026 17:04:03 GMT

Thank you @Dan Bruhn for the clear information.

Re: ServiceNow Community Code of Conduct for all members

BlaiseCJ — Wed, 25 Mar 2026 14:53:17 GMT

I am glad to join this community.

These rules are great. They help to make the community safe and inclusive.

Re: Convert Knowledge Article to PDF in Servicenow Script (Article Body Field to PDF Generation)

Hetal2 — Mon, 23 Mar 2026 04:51:50 GMT

But how do we process the images?

Re: ServiceNow Community Code of Conduct for all members

darrylcloyd — Fri, 20 Mar 2026 13:10:38 GMT

I have read and understood the content.

Re: ServiceNow Community Code of Conduct for all members

SeemaVV — Wed, 18 Mar 2026 19:36:22 GMT

Happy to join the community