All Retail & Hospitality forum posts

Ui action not working for store associate

Ramakrishna Rao — Tue, 14 Oct 2025 04:45:31 GMT

The Ui action is created long before it is appearing for everyone on workspace, but it is working only for admins and store managers but not for store associate why?

Re: Retail Service Management

Ramakrishna Rao — Tue, 14 Oct 2025 04:43:03 GMT

I have followed every step in document but still not visible

Re: Retail Service Management

anitachiang — Mon, 29 Sep 2025 21:29:33 GMT

Have you completed the configuration steps outlined in the documentation here?

You will need to create a CSM table map, a multi-case config, and associate that with a new service definition.

Re: Retail Mobile

anitachiang — Mon, 29 Sep 2025 21:26:22 GMT

Hi Ramakrishna,

The retail mobile application is built for the Now Agent app. The mobile app is a separate experience for workspace, so depending on the experience you are looking to create, you may need to use the mobile builder.

Retail Mobile

Ramakrishna Rao — Wed, 24 Sep 2025 11:22:17 GMT

How to know whether the retail mobile application is available for now mobile app? I configured a workspace with some tabs for store manager in desktop how to make it available same on the mobile version?

Re: Retail Service Management

Ramakrishna Rao — Wed, 24 Sep 2025 11:20:18 GMT

But when I save the record from workspace the affected retail stores tab is not available?

Re: Retail Service Management

Ramakrishna Rao — Wed, 24 Sep 2025 11:17:59 GMT

I have a workspace homepage available for store manager in desktop how to make it available for mobile version? How to know whether retail mobile application is published for now mobile app?

Re: Kindly advise where to find the content about Store Portal and Facilities Management ?

miftikhar20 — Mon, 15 Sep 2025 10:26:43 GMT

Hi @Learner-in-Prog,

The Store Portal you are asking isn’t documented separately in ServiceNow. In official docs, it is referred to as the Retail Portal, which comes with Retail Service Management.
You can check the official documentation here:
https://www.servicenow.com/docs/bundle/yokohama-retail-industry/page/product/rahi-retail/concept/rahi-retail-portal.html

For Facilities Management, i have found this official Facilities Service Management documentation:
https://www.servicenow.com/docs/bundle/xanadu-service-management-for-the-enterprise/page/product/facilities-service-management/concept/c_FacilitiesServiceManagement.html

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: Retail Service Management

miftikhar20 — Mon, 15 Sep 2025 09:41:14 GMT

Hi @Ramakrishna Rao,

For a cashier working in a retail store, the recommended role in Retail Service Management (RSM) is:

sn_retail.associate_contributor

This role allows store associates (like cashiers) to create, review, and comment on retail cases for the store location they are assigned to. It provides the right level of access for front-line staff without giving them higher-level management permissions.

Here’s the official documentation with the full list of roles:
https://www.servicenow.com/docs/bundle/xanadu-retail-industry/page/product/rahi-retail/concept/rahi-retail-operations-components-installed.html

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

Re: Retail Service Management

miftikhar20 — Mon, 15 Sep 2025 09:20:18 GMT

Hi @Ramakrishna Rao,

To enable and configure this feature, you'll need to activate the core RSM plugin, enable the specific parent case generation setting, define your store records, and set up the relevant case rules in your ServiceNow instance.

There are official docs:

Retail multi-store case in the ServiceNow docs describing what it is:
https://www.servicenow.com/docs/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-multistore-case.html

Create a parent multi-store case in Retail Task Management Core steps in docs:
https://www.servicenow.com/docs/bundle/zurich-retail-industry/page/product/rahi-retail/task/rahi-retail-create-parent-multi-store-case.html

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

Retail Service Management

Ramakrishna Rao — Thu, 11 Sep 2025 10:32:25 GMT

How to enable multi store parent case generator and configure it for multiple stores in Retail Service Management?

Re: Retail Service Management

Sandeep Rajput — Sun, 31 Aug 2025 16:44:43 GMT

@Ramakrishna Rao Out of the OOTB roles available in Retail Service Management (RSM), you can assign sn_retail.associate_contributor role to a cashier. This role can Create, review, and comment on retail cases for the location in which the user is associated.

For more information, https://www.servicenow.com/docs/bundle/yokohama-retail-industry/page/product/rahi-retail/concept/rahi-retail-operations-components-installed.html

Please mark the response helpful and accepted solution if it addressed your question.

Retail Service Management

Ramakrishna Rao — Fri, 29 Aug 2025 08:56:26 GMT

What role will be given to cashier working in retail store?

Retail Service Management

Ramakrishna Rao — Tue, 26 Aug 2025 06:02:29 GMT

I have a store hierarchy like India store at the extreme top and hyderabad store as a child and there are multiple stores under hyderabad if i select any child store it has to show the store at extreme top and all the stores are stored in retail organization table.

I created a retail department table which extends cmn_department in which i created a field called store with the help of this i am able to get the parent service organization but not at the extreme top how can i get it?

Please help

Re: Kindly advise where to find the content about Store Portal and Facilities Management ?

warnr00 — Wed, 30 Oct 2024 18:20:43 GMT

My understanding is the Store Portal is really the Business Location Services Portal or BLSP. Configure Business Location Service Portal for Retail Core

Kindly advise where to find the content about Store Portal and Facilities Management ?

Learner-in-Prog — Mon, 28 Oct 2024 04:35:09 GMT

Kindly advise where to find the content about Store Portal and Facilities Management ? I have tried to find the resources but no luck.