All Montreal SNUG posts

Important Knowledge 2026 update!

tracyo_brien — Mon, 23 Mar 2026 18:57:00 GMT

Hello SNUG Members!

We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.

With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]

Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.

Event Highlights

Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM).
ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience.
The After Party at the Sphere — Cap off the event at the iconic Sphere venue with a night to remember, featuring Idris Elba on the decks followed by the Backstreet Boys.

Come Find Us!

Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!

Have questions? You can find help at the Events Help Center.

I hope to see you in Las Vegas this May!

Tracy O'Brien

2025 Holiday SNUG recording available!

tracyo_brien — Sun, 21 Dec 2025 19:44:47 GMT

Hello SNUG Members!

We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.

A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!

You can find the recording of the event as well as the customer presentations HERE.

I hope you are able to attend Knowledge 2026 – early registration is open!

Wishing all of you a healthy, happy holiday season!

Tracy O’Brien

Reminder: Register for the virtual Holiday SNUG today!

tracyo_brien — Thu, 11 Dec 2025 23:19:50 GMT

Hello SNUG Members!

It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16^th!

We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.

REGISTER TODAY *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).

Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.

* The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.

Tracy O'Brien

SNUG Program Manager

Call for Knowledge 2026 Content – Deadline October 24, 2025

tracyo_brien — Mon, 06 Oct 2025 19:53:08 GMT

Hello SNUG Members!

Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!

We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon.

Key Dates:

Submission deadline: Oct. 24, 2025
Speaker notifications: Mid-November 2025 & Early-January
Event dates: May 5-7, 2026, Las Vegas, Nevada

Knowledge 2026:

Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.

Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to):

Customer success stories that showcase how you drive measurable results
Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform
Best practices for digital transformation, workflow automation, and AI
Technical deep dives and developer-led sessions
Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more

CreatorCon 2026:

CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects.

SUBMIT YOUR IDEA TODAY

SNUGs at Knowledge 2025!

tracyo_brien — Mon, 07 Apr 2025 17:22:44 GMT

Hello SNUG Members!

I hope to see you at Knowledge 2025- our largest event of the year!

Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.

Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!

It’s not too late to register to attend.

We look forward to welcoming the SNUG community in the community area on the Expo floor!

Grab your SNUG ribbon!
Take part in CreatorCon
Learn about ways to engage with the SNUGs!

Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!

Read about The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.

Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.

Have questions? You can find help at the Events Help Center.

I hope to see you there!

Tracy O’Brien

ServiceNow

Re: Welcome to the Montreal ServiceNow Community Meetup-February 2025

Anna T_ — Wed, 29 Jan 2025 15:16:00 GMT

So excited! Thank you for organizing!

Re: Welcome to the Montreal ServiceNow Community Meetup-February 2025

SaaniyaC — Wed, 29 Jan 2025 14:38:17 GMT

@AlainT1 - Thank you for the update. You can also register with your personal email, if needed.

Considering the restricted access, if nothing else would work, you can attend the event and we'll help you check-in on the spot.

We'd love to see our community with us! 🙌

Thank you,
Saaniya Chugh

Re: Welcome to the Montreal ServiceNow Community Meetup-February 2025

AlainT1 — Wed, 29 Jan 2025 14:28:41 GMT

Hi Saaniya,

Thank you for your prompt response. Dejsardins does not currently allow access to meetup.com. We are working on this issue and will, hopefully, be able to visit that site.

Alain

Re: Welcome to the Montreal ServiceNow Community Meetup-February 2025

SaaniyaC — Wed, 29 Jan 2025 14:04:30 GMT

@AlainT1 - I have updated this link. I am adding it here as well, for you to register.

ServiceNow Montreal Community MeetUp

If it still does not open, go to the MeetUp.com and in the search bar, look for

Montreal ServiceNow Community Meetup-February 2025.

You will see the event listed in there. If you would still face any issues, please feel free to reach out to me anytime.

Thanks,
Saaniya Chugh

Re: Welcome to the Montreal ServiceNow Community Meetup-February 2025

AlainT1 — Wed, 29 Jan 2025 13:41:27 GMT

Hi!

We, at Desjardins, cannot access the link in the communication. Is there another way to get this information and perhaps register?

Thank you

Alain Tramblay

Welcome to the Montreal ServiceNow Community Meetup-February 2025

SaaniyaC — Wed, 29 Jan 2025 14:00:21 GMT

Bonjour, Montreal ServiceNow Community!

We’re thrilled to invite you to our very first ServiceNow Community social meetup on February 27th, 2025, at the ServiceNow office in Montreal! 🎉

Whether you’re a seasoned pro, a budding developer, an admin, a consultant, or just curious about the platform, this event is for YOU. Let’s hang out, connect, and share ideas with others who are just as passionate about ServiceNow.

It’s going to be an evening of great conversations, good vibes, and, of course, food and drinks! 🍴🥂Let’s dive into all things ServiceNow, collaborate, and grow together as a community.

This is YOUR space to learn, share, and shine. Register Now using THIS link.

Can’t wait to see you there! 🙌

Re: REGISTER NOW! ServiceNow Put AI to Work Summit Montréal - February 11th 2025

SaaniyaChugh1 — Tue, 21 Jan 2025 15:02:07 GMT

Thank you for sharing this !

REGISTER NOW! ServiceNow Put AI to Work Summit Montréal - February 11th 2025

VeLafontaine — Wed, 18 Dec 2024 14:00:00 GMT

2024 Holiday SNUG: Wrap | On-Demand | Presentations

tracyo_brien — Mon, 09 Dec 2024 22:14:08 GMT

Hello SNUG Members!

I am so glad so many of you were able to join us this year for the virtual Holiday SNUG. We had over 1,600 attendees from all over the world! The customer and partner presentations were OUTSTANDING, the performers were incredible, and Chuck singing two holiday songs with the ukulele was the highlight of my holiday season.

Many of you asked for copies of the presentations. CLICK HERE to see the following presentations:

Now Assist Workshop
Automating Workers Comp with Service Catalog- Memorial Healthcare System
RFID Live Asset Tracking - NFL
Successful AI: Quality Data and Confident Actions – Tanium and AHEAD
Gaining Value Through Service Mapping - Erie Insurance
Virtual Agent - Anywhere Real Estate

In addition, you can find all Now Assist Materials HERE.

The entire event was recorded and is available HERE ON-DEMAND. It is available for 90 days.

THANK YOU to ALL the presenters and to Chuck Tomasi for co-hosting and sharing his dazzling vocal talents.

For those of you interested in getting talented performers for your company events, you can reach out to FUNNY Business who I have worked with for years providing incredible entertainment for the virtual SNUG events.

Wishing you a safe happy holiday season!

Tracy O’Brien

SNUG Program- ServiceNow

Last Chance: Register for the 2024 virtual Holiday SNUG event

tracyo_brien — Mon, 02 Dec 2024 19:36:17 GMT

Hello SNUG Members!

The 4th annual virtual Holiday SNUG event is only a few days away and you must be pre-registered to receive the Zoom Webinar login details.

Join me and Chuck Tomasi (back from retirement) to hear from amazing customer presenters and experience special artist performances you don’t want to miss!

Date: Wed December 4^th

Time: 8:00am PST – 1:00pm PST

REGISTER TODAY

Agenda

8:00 – 9:30 Now Assist Workshop / Welcome

9:30 – 10:00 Magic Performance – Ben Seidman

10:00 – 10:30 Automating Workers Comp with Service Catalog- Memorial Healthcare System

10:30 – 11:00 RFID Live Asset Tracking - NFL

11:00– 11:30 Tanium Partner Sponsor co-presentation with AHEAD

11:30 – 12:00 Gaining Value Through Service Mapping - Erie Insurance

12:00 – 12:30 Virtual Agent - Anywhere Real Estate

12:30 – 1:00 Mentalists performance- The Evasons

1:00 Close

Agenda Highlights:

WORKSHOP

The NOW Assist for Service Operations virtual lab experience will delve into the practical applications of Now Assist across Service Operations.

CUSTOMERS

Presentations from Memorial Healthcare Systems, the NFL, Erie Insurance Company, and Anywhere Real Estate- one of the largest users of ServiceNow Virtual Agent

ENTERTAINMENT ** Use the RAISE YOUR HAND feature at ANY TIME and we will promote you to participate with our FANTASTIC Entertainers

Magician Ben Seidman has guest starred on the original Netflix series Brainchild, appeared on Penn and Teller specials, and has been a resident magician in Las Vegas at Mandalay Bay Casino

Mentalist duo The Evasons have appeared on major networks such as NBC, CBS, CW, Discovery Channel, and Amazon Prime Video. This is one of the most sought-after mentalists acts worldwide – HAVE Dice, Playing Cards, Paper Money on-hand!

Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.

Special thanks to our sponsor Tanium.

* The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.

Tracy O'Brien

Global SNUG Program Manager

Knowledge 2024 - SNUG Update

tracyo_brien — Wed, 24 Apr 2024 18:50:12 GMT

Hello SNUG Members!

It’s hard to believe that Knowledge 2024 is less than two weeks away. I wanted to provide an important update about ways for SNUG members to connect this year at the event!

Sessions are filling up, but you can still add sessions to your agenda. If you are registered to attend, you can access the complete catalog to build your custom agenda. Please consider adding one or more of the SNUG Meetups we have planned in the Community Pavilion (available in Session Builder). Space is limited, but there are still some spots left if you would like to meet with SNUG Leaders and other community members:

Tuesday May 7, 11:15am-11:45am - 10 things you didn't know you have: SNUG Program - Hear from our experts on 10 platform features that are available no matter what licensing entitlements you have
Tuesday May 7, 1:30 pm– 2:00pm - Generative AI for ITSM – SNUG Program - Lead by Philadelphia SNUG Leader Michael Cavallo, join this discussion about how Generative AI can supercharge processes, automate tasks, and align technology with your business goals.
Wednesday May 8, 12pm – 12:30pm - Customer Participation Opportunities: SNUG Program- Panel Discussion with Key SNUG Leaders Hosted by Tracy O’Brien
Wednesday May 8, 3:45pm – 4:15pm - Unveiling the Power of ServiceNow User Groups: Insights from the Netherlands SNUG
Thursday May 9, 12:00pm – 12:30pm - SNUG Program, Network and Connect: - Join the discussion lead by Tony Di Perna, SNUG Leader for South Florida, to discuss ways to accelerate business outcomes by engaging with other local SNUG members.

The SNUG area is located in the Community area of the Expo. CLICK HERE to see everything we are planning with and for the entire community and to help us celebrate the 10^th year of CreatorCon! We have MANY interesting and engaging activities in the area- so plan to spend some time engaging with the sessions and labs, the Hackzone, the Hack4Good area, and much more.

There are areas throughout the Community area of the Expo to meet with other SNUG members- once you collect your badge ribbon, you can identify members of your local SNUG community!

Join us for the third annual SNUG treasure hunt! We will be hiding 3 glass orbs each day throughout the Expo floor with the additional specialty Orb on the last day. Visit the SNUG area of the community to see what one looks like when you collect your SNUG ribbon! If you find one, come by so I can take your picture! Read about The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” - hiding glass “orbs” throughout Block Island for people to find and collect. Join the Treasure Hunt this year! *I will not be posting hints but will try to keep track of how many are found daily. The orbs WILL NOT BE PLACED under furniture or in planters- please use care in moving or touching areas of the Expo if participating in the hunt.

Please come by the SNUG area to pick up your SNUG ribbon(s) and:

Sign up or learn more about presenting at or hosting a future SNUG event
See where our SNUGs are located on the Global SNUG Map
Sign up to start your own SNUG Meetup in the US or Canada

CLICK HERE if you have general questions about attending Knowledge Our strategic events team members will reply to your inquiries.

If you have not yet registered, it’s not too late! Register today!

I hope to see you there!

Tracy O’Brien - ServiceNow

Documentation pour la version Washington DC

Natalie Natole — Fri, 08 Mar 2024 21:42:17 GMT

La documentation pour la version Washington DC est maintenant disponible en français (HTML et PDF) sur notre site de documentation ServiceNow. Par ici pour la doc en français !

2023 Virtual Holiday SNUG available online

tracyo_brien — Thu, 28 Dec 2023 23:42:16 GMT

Hello SNUG Members!

We had over 2,000 people attend the 3^rd annual virtual Holiday SNUG event this year.

THANK YOU to our amazing customer speakers and the folks at ServiceNow who made the event a success!

For me, what made this year’s event a success was the passion and creativity each of the presenters brought to the sessions. We had different styles of presentations and a fully array of topics ranging from highly technical (with polls to engage the audience), to topics that addressed business issues and opportunities to learn and grow from the collective knowledge of the community.

We have never had a SNUG with this much participation from attendees – questions, responses, reactions, and participation in the on-line chat. Hosting with my friend Chuck Tomasi was the icing on the cake- he makes every ServiceNow event he participates in special.

For the first time ever, we’re able to offer the event to view online. I’ve had many requests from SNUG members to make this available, so I’m glad we’re able to offer it this year for your on-line viewing.

We have many in-person SNUG events starting in early 2024- so please make sure your preferences are turned on for notifications, and I hope to see you at a SNUG event or in Las Vegas at Knowledge 2024.

Wishing you a very happy, healthy, successful 2024!

Tracy O’Brien- ServiceNow

Tracy.obrien@servicenow.com

SNUGs@servicenow.com

2024 SNUG Program and Customer Participation Guides

2023 Holiday SNUG Update

tracyo_brien — Mon, 04 Dec 2023 01:26:09 GMT

There is still time to register for the 2023 Virtual Holiday SNUG. If you have already registered, you have or will receive a link to attend.

For general information about attending a Zoom webinar please click HERE . The CHAT function allows you to share greetings and thoughts during the event - use the Raise your Hand an Q&A features as well throughout the virtual event to have your questions addressed as time allows.

AGENDA (Pacific Time Zone – US)

9:30 SNUG Welcome and Magic by Alexander Boyce

* If you are interested in appearing on-camera to have your mind blown, please raise your hand or comment in the chat now! Our ServiceNow team will randomly select twelve volunteers to join us backstage. And for everyone who is watching, be sure to have a deck of playing cards nearby!

10:00 Employee Center Pro

10:30 ServiceNow Now Create – Your GPS for Implementation Excellence

11:00 Using ServiceNow Predictive Intelligence Clustering Framework

11:30 RiseUp with ServiceNow – a Transformational Journey

12:00 The Strategic Portfolio Management Journey- SPM

12:30 Comedy Meets Magic with Derek Hughes

1:00 Close- Happy Holidays

Please register today if you would like to attend so you will receive the link to attend prior to the event.

Tracy O’Brien

Documentation pour la version Vancouver

Natalie Natole — Fri, 17 Nov 2023 20:33:18 GMT

La documentation pour la version Vancouver est maintenant disponible en français (HTML et PDF) sur notre site de documentation ServiceNow. Par ici pour la doc en français !